ServiceNow Community

Email client templates visibility on condition

Hi Everyone, Requirement 1:There is an out-of-the-box email client template for change requests called “Email to Requested By and Assigned To.” The requirement is to hide this email template when the state is “Closed” or “Cancelled.”However, even aft...

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Has anyone else noticed the Moveworks Developer Fundamentals Knowledge Checks are broken?

It's bad enough having courses with no labs, but having "knowledge checks" that give no explanations and always grant a passing grade... [facepalm] Bill... check on your people.

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Issue related to Cascading Filter Platform Analytics

Hi Everyone, I’d really appreciate your guidance on an issue I’m facing while setting up a cascading filter, where Filter B should follow Filter A. Here’s the context: My main table (Incident Reduction) has two fields: Application and Department.The ...

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Service Bridge: Provider & Consumer instances

Hi,I am currently completing the Service Exchange Implementer path and I am trying to complete the labs for the Service Bridge Features and implementation course but I do not know how can I access or request the provider instance as the instance avai...

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Include state changes for standard tickets conversation widget in service portal

Has anyone managed to include state changes in the ticket activity for the standard tickets conversation widget?

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is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

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Reconciliation rule not working on Windows server table

Hello Everyone, Recently we have created a reconciliation rule on Windows Server table and we keep first priority is ServiceNow and second priority is SG-SCCM ad third priority is SG-Intune and we have selected apply to all attributes. the issue is S...

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Understanding ServiceNow Platform Architecture

Understanding the architecture is essential for developers because it helps in designing efficient applications and integrations on the platform.1️⃣ Presentation Layer – Where Users InteractThe Presentation Layer is responsible for handling user inte...

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Help with On-call workflow

Hi, Please help me on how I implement the requirement below:I'm not very familiar with using the legacy workflow editor and been working with this task but I'm unable to completely do it. current workflow: on-call assign by acknowledgement per rotaCu...

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Resolved! sending email to assignment group members

Hello experts, From the script include i have the incident sysid. From the script include, I need to send an email to all the assignment group members. Can anyone help me what to pass in the parm1 so that i can call the notification using gs.eventque...

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How to communicate via ServiceNow to end use

Hi developers,I have received a new use case. We have a form to handle password reset. Is there a way to provide the reset password safely from ServiceNow to end user?It would be great if the resolver can provide the password in ServiceNow and Servic...

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Create Task - Idea Management not working is SOW.

Create Task button on the SOW for Idea Management not working in workspace and working fine in the native view.UI Action - Create TaskTable - Idea Client - TrueScript - OOTB scriptWorkspace Section - Workspace Client Script (Empty).I believe we need ...

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Pattern Development Best Practices for ServiceNow Discovery and Service Mapping

Pattern Development Best Practices for ServiceNow Discovery and Service Mapping Designing efficient, scalable, and upgrade-safe patterns is essential for maintaining a healthy Discovery and Service Mapping implementation in ServiceNow. Poorly writt...

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Discovery
ITOM
Pattern Designer Enhancements
Patterns

Provider & Consumer instances: Service Bridge features and implementation course

Hi,I am currently taking Service Bridge features and implementation course which is part of the Service Implementer path of the TPSM module. I don't know how I can access the provider instance cause when I press request instance, I only get the consu...

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Why is the client-side GlideRecord considered inefficient?

Can someone clarify to me why the client side gr api is considered inefficient? Is there something I am overlooking? To me the api seems like a good alternative to having countless simple script includes for some highly specific purpose. I keep readi...

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