ServiceNow Community

ITSM eBook

Hi everyone , I’m trying to access the ITSM eBook from ServiceNow University, but I didn’t get the temporary password email. I also tried “Forgot Password” on the Inkling Library site and didn’t receive anything. Could someone please help me get acce...

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Manually testing of SAM

Hi! Do you have an idea on how to test this manually in instance? Appreciate any help. TIA

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Risk Assessment for change

I have a requirement to configure risk assessment for change.I have enable risk assessment plugins (Plugin id: com.snc.change_management.risk_assessment)what I need to do to configure it, I have some questionnaire to replace.which are the scripts use...

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Remove HTML tags from Report

Hi community, I have a report on dashboard for which HTML tags are visible for html column. Is there a way to remove those tags so that only plain text is displayed.

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AWS Cloud Discovery - Scanning the Decommissioned Service Accounts

Hello, We are facing an issue where our AWS Discovery schedule is scanning the retired service accounts. Cloud team has shared the logs where the ServiceNow IAM user trying to assume roles for Retired service accounts. They have confirmed that the a...

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Name Correction Request for ServiceNow Partner Learning Account

I received a learning account from a ServiceNow partner company, but it was created using my informal name instead of the name on my National ID.I currently cannot change my name in the account settings.How can I request to correct my name?Am I allow...

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Domain separation not applied to newly created PAR Dashboards in Yokohama

Hello,I’m currently using PAR Dashboards in a Yokohama version environment.In our domain-separated instance, we’ve encountered an issue related to dashboard visibility control.Issue:Some dashboards are visible to users in other domains.However, this ...

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how to send notification for all change task group after completing change request in servicenow

Hi TeamPlease suggest configuration to send notification for all change task assignment group members after completing parent change request

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What should a QA know about ServiceNow cloning? Common interview questions?

Hi everyone,I’m a ServiceNow QA preparing for interviews and want to clearly understand the clone workflow and QA role during upgrades or environment refreshes.Could anyone share:What clone-related questions are usually asked in interviews?What key p...

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Assign to me button on incident sow form

i want to edit and put some conditions to the assign to me button present in incident sow form view.I could not find where this button is present.i tried to find this button in the declarative form actions but could not where is this present?@Ankur B...

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Avoid attachments less than 10kb to get attached to incidents received via reply email to servicenow

Hello Everyone,When servicenow receives emails as reply we have a inbound email action it by default oob attaches the attachments to the target incident/record .Now we wanted to avoid less than 10kb files to get attached to the target record.for imag...

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Transform Map issue

Hello All,I have created a transform map for group table created the name field as coelesce and also transformed it it successfully created records everything is fine leaving one thing.there is a type field which is a list collector in sys_user_group...

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flow designer trigger and business rule trigger are conflicting

We have a requirement as below, create one cancel button on sc_request table when clicked on it pop-up to fill additional comment and once provided and cancelled it should cancel the request and close incomplete all the active ritm and active catalog...

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Resolved! Show Ai agent by default in Now assist Panel

Hello All,I have created an AI agent and I want to that agent to be selected when they click on plus and it show as below..Where we need configure it?

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powershell script is not working in flow designer

Hi Team, This script is not working in the custom application: We are giving the user name. Import-Module ActiveDirectory -WarningAction SilentlyContinue# Try to get the username from the environment variableif (Test-Path env:\SNC_userName) {$usern...

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