ServiceNow Community

Populate Service Request fields with entries on the requested item

Is it possible to populate a new service request with answers recorded on the associated requested item form? My customer would like data from the RITM record to automatically populate the "Short description" and "Description" fields of the Request r...

Question

How to connect TPRM with Controls

Hello community, I'm trying to figure out how does the integration between TPRM and Control objective/control works. I was able to set up a metric (question) -> link it to CO -> I see link in assessment metrics on CO->I've linked the entity (Vendor) ...

Question
Compliance Management
Integrated Risk Management (IRM)
Policy and Compliance Management
Vendor Risk Management

Context and Context record fields on Evidence Request

Hey are - we are testing Zurich in preparation for our upgrade. I noticed two new fields when I am requesting Evidence through the Audit Workspace. The fields are Conext and Context Record. I see that context provides a list of tables that I can se...

Question

regarding Payload builder and REST message

This is regarding the action which has the belowStep 1 : Accept input via an Action. Step 2: Use a Payload Builder to construct the payload.Step 3: Make a POST REST API call to Ansible AWX along with payload from STEP 2 , which triggers a playbook ex...

Question

NLU detects Japanese topic in Virtual Agent but Contextual Search fails to retrieve KB articles

Hi everyone,I'm working on a Japanese-language Virtual Agent implementation. I've trained an NLU model in Japanese, and it successfully identifies the correct topic based on user input.However, when using Contextual Search to retrieve related Knowled...

Question

Resolved! Flow Designer Copy Attachment not working

Building a flow in flow designer, and the last steps are to create a knowledge article using the information contained in the problem_task recordconfirm Knowledge article existscopy the attachment from the problem_task record to this newly created kn...

Question
Personal Developer Instance

Using this RTE, I would like to create as many records as there are fields

Hi,The import set table has the following data:[Field]=[Value]name1=test_name1name2=test_name2name3=test_name3 Using this RTE, I would like to create the following records in table A:record1name=test_name1,record2name=test_name2,record3name=test_name...

Question

How can I create a year-over-year monthly column chart where each year is shown as separate color

How can I create a year-over-year monthly column chart where each year is shown as a separate color bar for each month, like shown in the example chart below?

Question

What allows for ?t=small to resize images?

So I've come across several places where we load images by sys-id?t=small, medium and large to load a different sizes of the image. But I can't figure out why it only works sometimes and not all of the times. I can't find any attribute on the image f...

Question

Cannot Read Catalog Item Variable from RITM in Catalog Client Script

I have something really weird going on. I am building a Catalog Item that uses the Delegated Request Experience (so they can select multiple people under Requested For). The issue is that they want to show the Manager and Cost Center for each perso...

Question

Custom grouping results

Hello I was hoping for some guidance on a reporting matter... My report returns a list of computer assets by "assign to" user's country, so UK, US, Denmark, Thailand etc.How do we manually / custom group the output, e.g. have the counts for UK and De...

Question

HAM Simulator - Validate hardware model normalization (X) help required

Not able to finish this activity,1. Opt-in to the Content Service for all hardware models.2. Exclude the hardware model for the Toshiba Portege R835-P81 from the Content Service.3. From the Hardware Asset Workspace Model Management view, determine ho...

Question

about session timeouto

hello everyone!In the portal of ServiceNow, after the session expires, the page will automatically redirect to the login page. Now I want to customize a page in the portal that automatically redirects to my customized page after the portal session ex...

Question

What is the diffrence bewtween NLU based Vitual agent and LLM Based Virtual agent?

Hello Guys, I wanted to know the difference between NLU based and LLM Based Virtual agent ? I could see in the yokohama relase boths are available ? Both work independently or they working togheter ? Please guice me on it . Regards,Jay

Question

Notifications are not being triggered in DEV and in TEST for any service

Notifications are not being triggered in DEV and in TEST for any service, it's not a user preferences issue. Is this happening to someone else or happened?

Question