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Cannot get the cc email from the inbound email

Hello I am having a requirement to process inbound email to add the cc users in the watchlist of the case created. I used this in the flow designer but the short description is coming as empty always in the case record

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record details needed

Hi Team , i need filter these data , in which table i will get these dataConfig Item ID’s associated with these… as well as tickets opened against all the CI’s. Upstream CI ID’sDownstream CI ID’sMain CI ID’s

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How to convert my pseudo code into a working onLoad Client Script?

I have some pseudo code that I would like to use in a client script, but I'm not sure exactly how to convert it:function onLoad() { //if current.task is task1 { //if name_of_field is true{ //name_of_field_2.readonly is false //} //i...

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CSDM v5 and instance health

Hi everyone, I have noticed that many of my customers complain about low ServiceNow Health Scan scores. They are often worried that a low score means their production instance is of poor quality.This raises an important question: does the ServiceNow ...

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Custom Fields Not Retained in Resource Assignment After Resource Allocation

We have added custom fields to the Resource Assignment (RA) table. As part of the standard process, the Project Manager creates an RA group, and upon submission, the Resource Manager assigns a resource to the RA.When a resource is assigned, the out-o...

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Resource Management

Remediation Status on VIT ignores SLA if Deferred?

We are in the process of updating our platform to Zurich and updating VR to version 26.0.13.In the update it appears ServiceNow is adding a new functionality within "Transit to Closed" business rule for VIT: In this new update, a VIT could be define...

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Vulnerability Response

Pre-hire candidates should not have access to any catalog items or servicenow backend

We are working on building onboarding journey.Obviously we'll trigger the journey for a candidate before 15 days from their Day 1. And before Day 1, we dont want candidates to view and request for the catalog items available in the employee center po...

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Unable to Access ServiceNow Learning Account – Certification Transfer & ID Merge Request

Hello,I previously created my ServiceNow Learning account using my corporate email address:firstname.lastname@company.comDuring that time, I successfully obtained the following certifications:CSA (Certified System Administrator)CAD (Certified Applic...

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Hide the name of the ticket handler name

Hey Guys,As per the attached screenshot of my PDI , for example, Beth Anglin, handler of the request. I want to hide her name, instead of it should be her assignment group name be mentioned in the comments. I tried to clone widget, ticket conversatio...

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Timecard

I have a requirement in timecard where i have to define a window and within that window only users should be able to enter time, also will it be possible if the window is ending on tuesday then users should not be able to submit from wednesday to Sa...

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Resolved! UI Builder: Pass filter from Single Score visualization to list page

I am working in UI Builder and have a Data Visualization (Single Score) component. I have added an event handler “Visualization clicked” and configured it to Navigate to another route (list-item-open-tickets).The navigation itself works fine and the ...

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A day in the life of a SAM Admin

Hello Team,Our organization is implementing SAM PRO in the next few months and our APM team will be the SAM Admins for the tool. I am trying to establish a set of daily, weekly, monthly functions for the team to identify training and workforce plann...

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Catalog Client Script – Make Variable Editable Only if User Is Member of Assignment Group

Hi everyone,I’m working on a Service Catalog item where I need to control the editability of a variable based on group membership. If the logged‑in user is a member of the selected Assignment Group, the variable should be editable,For all other users...

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Additional comments

My additional comments are appearing twice in my RITM, and I don’t know where this is coming from.

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Stop remaining parallel approvals when any one is rejected (Change Flow Designer)

Hi Folks, We’re building a Change Flow in Flow Designer that triggers parallel approvals for multiple Business Units using “Do the following in parallel.” The approvals are created correctly, and each branch waits for responses as expected. We have t...

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