ServiceNow Community

Hi team , under interaction record level we have "Internal Transcript " field here we have agent

Hi team , under interaction record level we have "Internal Transcript " field here we have agent and customer interaction history is stored and we two ui actions is there which are"create incident""create request"whenever incident created then I n...

Question

Hi team , under interaction record level we have "Internal Transcript " field here we have agent

Hi team , under interaction record level we have "Internal Transcript " field here we have agent and customer interaction history is stored and we two ui actions is there which are"create incident""create request"whenever incident created then cop...

Question

Unable to View Subscriptions under user

i cannot see Allocated subscriptions under User related List (sys_user) Also sys_user_has_license_list is completely missing subscriptions and roles can anyone help on this @Atul @itsm @sndev

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Integration between 2 instances

HI Community, I have a requirement where in dev instances i have created a catalog item and once the request is raised in dev instances then a sla record need to be created in sandbox instances...based on variables (like name, type, target etc) in ca...

Question

RPA schedule is not running with "Failed to log in to the machine. Validate credentials... " error

Hi, We have set up the following components for our RPA implementation: Bot Process, Queue, Robot, Robot Credentials, Schedule, and Credential Group. On the Windows VM, we have installed RPA Studio, Unattended Agent, and Login Agent.When we run the f...

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Resolved! Change Request Management without CMDB configuration

Hello everyone,One of our clients is currently utilizing the Incident Management module and is planning to implement the Change Request module as well. However, they do not have a CMDB configured and have no intention of setting one up in the near fu...

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I cannot find the "Side navigation" in the BCM workspace

Comparing to Compliance workspace, there is the side navigation I have been trying to config in the UI builder, and I cannot find the navigation side in the configuration either. please suggest. thank you so much!

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Business Continuity Management (BCM)

HAM PRO Stock rules - what state/substate is counted when stock rule looks at quantity in stock room

When a stock rule fires and it counts the quantity of assets or consumables in a stock room to compart against the stock rule threshold, what state and/or substate is counted. For instance, if an asset is in stock and reserved is it still counted ag...

Question

Third party chatbot integration with ServiceNow

As part of new integration , we need to create service request(HR case)from third party chatbot in ServiceNow .In the current case user will search for KB article and if no relevant response found then able to create ticket .The Issue we are facing w...

Question

quesion on script

var gm = new GlideRecord('sys_user_group'); gm.addQuery('active', true); gm.query(); while (gm.next()) { var gr = new GlideRecord('sys_user_grmember'); gr.addQuery('group.name', gm.name); gr.addQuery('user.name', '='...

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Retrieve Record Producer and related variables on Incident Agent view

Hello All,I am working on a project where we need to retrieve Record Producers based on selection of Category and Subcategory and related variable details of that retrieved Record Producer to the back end Agent View Incident creation form. Also, is i...

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Workarounds for Azure Sentinel SIR Closure

Hello, Has anyone implemented a workaround to have Sentinel close SIR incidents since the integration is not bi-directional in this regard? Thanks!

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Resolved! Configuration Management - Roles and Responsibilities?

We are in the process of restructuring our CMDB and attempting to better align ourselves with the ServiceNow 'Services" model and are struggling a little bit in wrapping our heads around what might be best practice for roles and responsibilities with...

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Change Management
Enterprise Release Management
Service Portfolio Management

Error While Updating ServiceNow Resume – Social Links Issue

I am trying to update my ServiceNow resume, but for some reason, I am getting an error under the "Social Links" section saying, "Your custom URL must contain 5-120 letters or numbers. Please do not use spaces, symbols, or special characters."I have n...

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Workflow change/creation, Problem.

Hello,I have some questions regarding a Problem requirement. I need to perform some checks on the problem record, such as: Problems with associated Incident P1 or P2: After 3 days without progress in the workflow, the status should automatically chan...

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