ServiceNow Community

Tagging in Knowledge Articles

We are looking to avoid creating multiple knowledge bases in the organization and thought there was a way to utilize tagging in KB articles for enhanced search functionality. Is there a best practice to put this in place?

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Multiple Business Applications per Application Service?

Hey everyone! Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications? For example: We have a Production, Test, and Development instance of the ServiceNow Platform. When co...

Question

unable to edit subflow

In Zurich upgrade : For Flows and subflows there is a new button called "Edit subflow". while clicking on this button, it is displaying a pop up message with header as Unable to edit subflow and under that there is a message : Subflow has been modifi...

Question

"Value of field record is not a GlideRecord" when updating Parent in Change Request

Hello Community,I have a catalog item that creates standard change requests. I would like each change request to have a record of the RITM that created it, so I added a step in the Flow to update the Change Request record accordingly. However, I getV...

Question

Saved Favorites -Catalog Items

I have EC and users have saved a catalog Item as a favorite. Continued Improvement required a move from one catalog item to another. However, users with the [saved favorites] of the original is still able to create requests using the old form. What i...

Question

Resolved! Closing a RITM after all tasks are closed

Hi I have created a Workflow in flow designer, it has a couple of individual tasks before it adds a set of tasks all for the same team. I want to close the RITM when all the tasks are complete. However i am struggling with away to check all the ta...

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Unable to deactivate record producers from Catalog Builder

Hi Community,I have 2 record producers. When I do active false and submit it in the catalog builder - it creates a draft version of it. When I try to submit it again -> it get's published being active true. So - I'm not able to deactivate these produ...

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Resolved! ServiceNow: Lifecycle information for Hardware Model

Hello friends, We are working to build the dashboard to correctly reflect the lifecycle status of owned hardware models so that proper action is taken. For this lifecycle information, we are dependent on ServiceNow's content service. But do we know f...

Question

Investigate Problem agent workflow not working

Hi All, When i try to use Investigate Problem agent workflow, it is not working. When i try to run it and provide the Problem record number, it says that it cannot find problem record.NowAssist for ITSM is enabled. However in above agent workflow whe...

Question

Matrix Choice field

Hello,I wanted to check if it’s possible to create a matrix using a choice field.The customer is requesting a matrix-type choice field, but I haven’t done this before. Is there a way to achieve it?Thanks

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Configuring Lists in HR Agent Workspace using UI Builder for Agent Workspace for HR Case Management

When we talk about Configurable workspaces, lots of things has been enhanced specially after the introduction of Next Experience. With Utah Upgrade, we have seen a great Feature called " UI Builder for Agent Workspace for HR Case Management" Applicat...

Article

Need to add Field in Request page in CSM Portal

Need to add Field in Request Page in CSM Portal. For More Clarification Refer Attachment.

Question

Custom HTTP REST API Discovery with Two-Stage Authentication

Hello, I am attempting to produce a custom discovery process which obtains data through a REST API. The documentation via the link below is fairly helpful, but it assumed a single set of authentication credentials are provided with each API call. In...

Question

From Information to Application: Visualization and Intention Setting

A big part of this journey isn’t just what you learn, it’s what you actually do with it. There’s so much focus on building knowledge: taking courses, understanding concepts, exploring different areas of the platform. But real progress usually start...

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Adding specific Related List to All CI Tables at once

Hello @all , I have a requirement to add a specific related list to all CI tables (as there are several CI tables, to add one after one is not feasible). Does anyone know the best way to achieve this?

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