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Building agent work schedules and providing data via integration

Introduction Within FSM, work schedules for agents are one of the key foundational data that support scheduling. Work schedules define, within certain periods, the exact times agents are available - or unavailable to work. They can contain sub-schedu...

Article

Resolved! how to send the mail using script in servicenow in scheduled job without events

I have used the following script to send the mail, but it is not working. var email = new GlideEmailOutbound();email.setSubject('Test Email from ServiceNow');email.setBody('This is a test email sent from ServiceNow.');email.addTo('abel.tuter@example...

Question

Improving efficiency with assignment assistance

Efficiency and precision in task assignment can significantly impact overall productivity. One of the key challenges dispatchers face is determining the most suitable agent for a specific work order task. This is where assignment assistance comes int...

Article

What Function/Script Sets the Approver for a Policy Exception Extension

Hello!I've recently been asked to review how the approval is being generated for Policy Exception Extensions (and potentially change it). I know that it goes to the person in the "assigned_to" field on the Policy Exception, but what I can't find is w...

Question
Policy and Compliance Management

How to auto-attach file from another system as a url parameter?

Hello everyone!I've a relatively complex coding question that I'm hoping someone might have some insight on. We're setting up an integration between ServiceNow and Epic Hyperspace using the SN Store application "EMR Help". We've gotten the auto-logi...

Question

Live on ServiceNow: CSDM Data Quality and AI Agent Performance

AI Agents are new products in the ServiceNow ecosystem, and we will be presenting on how to combine CSDM alignment with strong data foundations for the successful deployment of AI Agents. Attendees will leave with a better understanding of data re...

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NOW Platform
Virtual
Webinar

Automating return of company owned assets in offboarding?

Hi all, first post here so bare with me We're looking for a cleaner way to handle asset retrieval when employees are offboarded. At the moment, our HR cases kick off some IT tasks (AD disable, laptop recovery, etc etc), but the actual process of gett...

Question

Email client attribute on incident form

I need to have the Email client attribute to show only for logged in users with a certain role. can someone please help?

Question

#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

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Field Service - Newly linked Smart Assessment template appears Unpublished in Questionnaire

Hi @SalmatO I have created a Smart Assessment Template in Assessment workspace and Published. When I try to create a new Questionnaire in 'wm_questionnaire' by default its creating with Type=Survey but somehow I have changed it to 'Smart Assessment' ...

Question

Register TODAY for the 2025 Indiana SNUG!

Hello SNUG Members! We're excited to launch our next in-person Indiana SNUG, on November 13th, 2025 in Indianapolis! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with pe...

Question

Resolved! Configuration item - where do I see the knowledge base articles linked to a CI?

I created a couple of knowledge base articles linked to a certain configuration item. When I now open this CI in the CMDB, I would expect that the linked KB articles are shown somewhere here...but I cannot find them. Does anybody know how to see the...

Question

REMINDER: Register Today for the 2025 Indiana SNUG

Hello SNUG Members! We are just two weeks away from our next in-person Indiana SNUG, on November 13th, 2025 in Indianapolis! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussio...

Event

Bell Notification is not getting triggered

Hello Experts,I have configured a notification in the sys_notification table with the following settings:Trigger: When record is inserted or updatedWho will receive: “Include the person whose action triggered the notification”Associated: Notification...

Question

flow designer - getting task info from previous task in flow, and using it in approval action

I've got a scenario where i'm generating a catalog task in a flow. I need to take whomever is the assigned to or user that closes the task, and make them the approver on a subsequent approval action. its giving me the following error: class com.snc.p...

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