ServiceNow Community

approval time taken for ritm wit multiple approval

Dear All, I have 2 layer of approval for a request, 1st line manager and second one is with set of people.I want to showcase time taken by each approver for a request.Can anyone suggest me how to calculate without customization?

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Analytics and Reporting
Performance Analytics
Reporting

Want to display the platform analytics dashboard in Homepage

i created dashboard and i Want to display it in Homepage.

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Getting Undefined when closing custom disposal task

I Have created 2 custom disposal task now when I am closing it getting undefined.

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How to stop SG-SCCM Computer Identity from updating Model Id

Is it possible to stop the robust transform ‘SG-SCCM Computer Identity’ changing the value of an existing model id in the computer table?

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Deploying SG SCCM Connector using an Update Set

Hi everyoneDoes ServiceNow officially support the deployment of the SG-SCCM Connector using an update set ?Thanks

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Define/align on KPIs and Metrics

To track and measure value, clear KPIs and measures should be in place. We want to ensure stakeholders can measure the progress of the project against ROI. The key activities of defining and aligning on KPIs and Metrics are: Identify the metrics that...

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ServiceNow Report Access Issue

Dear All, I have created a scripted report for an user and shared with him, But while running that report ,User is unable to see any records over there. Please find the SS attached for reference and provide your input. Thanks,Sam

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Task: Create iTunes Discovery Pattern (Part 2) (Content) Step 1

I have configured everything but still not able to test as you can see the test button is grayed out. Can anyone please help me out with this?

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Resolved! Drilldown not working for "Saved Data Visualization" component in UI Builder

Hi all! I am configuring the CSM/FSM Configurable Workspace homepage dashboard and adding additional data visualizations. I created the data visualizations in Platform Analytics, and used the "Saved Data Visualization" component, rather than the "Dat...

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How to add the employee type as a option in the group by in the resource management workspace

How to add the employee type as a option in the group by in the resource management workspace. Please look into the attachment for details.

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How to restrict the view based on role

Hello everyone,I would like to restrict users from changing the view in the RITM and sc_task tables. Specifically, if a user has the "xyz" role, the view should always remain as "demo view," and they should not be able to switch to any other view. I ...

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Assesment 6 question

i have created dashboard and attached the visualization but it failedi did and scucceded again and simulator is not validating

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Populate Assignent group based on ticket created time

I need to fill the assignment group based on the invoice created time using flow designer in servicenow.If the invoice is created between 3 pm and 6.59 am IST it should assign to Evening shift group or else it should assign to morning shift group.

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Role required for Export as XML from the table records in servicenow

Which role is required for Export as XML from the table records in ServiceNow .

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Attachment box in catalog item - that

I want to create a catalog variable type Attachment, and it should look like the screeshot, is it possible in Servicenow catalog items - record producer

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