List-Simple does not open with the columns selected in the visualization

Is there a way to get the List-Simple visualization to show the selected columns when the View All link is selected instead of the long row of regular columns?

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Register for the 12/15 Chicago SNUG hosted at McDonald's HQ by Thursday!

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Reference field Record preview problem - slow in SOW

Repost from Inc Mngt forum -- didn't get any response there.I have noticed that the record preview for the "caller" reference field in my instance is not loading right away or sometimes not at all, in SOW. I thought that it might be a client script o...

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How to deactivate Entities permanently?

Hello all, I tried to deactivate demo entities in my instances. But after a few minutes or so, the entities come back and active. How to deactivate the entities permanently? Advanced thanks!

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• Integrated Risk Management (IRM)
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Part of the query on sys_user has been ignored because of insufficient access for 'query_match'

Hi Team, I am facing the issue with Reference field dependent on assignment group. When I click on reference field's search ICON.  We got one error (Part of the query on sys_user_grmember has  has been ignored because of insufficient access for 'quer...

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Event Field Mapping

Hello,I want to reach out to those who may have experienced a similar situation in hopes I can find a resolution to an issue.We have a requirement to update an alert form with a correct Assignment Group. This assignment group is sent in the payload a...

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Knowledge Article Email

There is an OOTB notification for Knowledge management. It fires when event "sn_ex_sp.knowledge.send_email" is triggered. But i cant seem to find the UI action send email which is mentioned in this event. 

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Now Assist Analytics Frequently Asked Questions

This FAQ addresses common questions about Now Assist Analytics dashboards and reporting capabilities. Whether you're tracking consumption, measuring adoption, or assessing business impact, this guide will help you understand what metrics are availabl...

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Values of a reference field is missing for Non-Itil Users

hi everyone, We have this catalog form where one of the field is reference to Printer [cmdb_ci_printer]. However, only users with ITIL role can see values of this field. For NON-ITIL users, it says "No matches found"  What's causing this issue and ho...

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Subscription License type with per user License Metric question.

If we're using the Subscription License type with Per user License Metric, If we do not have an integration for the product, do we need to then list the authorized users via the User Allocations tab on the Entitlement?

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Analytics Hub - Show Records

If a Performance Analytics Automated Indicator is configured with 'Collect Records', what ServiceNow table contains these records? I'm assuming this table contains the automated indicator, score date, and sysid of the records that makeup the score. I...

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Can someone provide screenshots of an implementation of the Microsoft Teams Graph Spoke?

Our client is interested in seeing a simple implementation of the spoke, but I do not have access to Azure Enterprise. I am hoping someone can provide a screenshot of maybe a catalog item utilizing the spoke, or anything along those lines. 

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Issue with ServiceNow–Asana Integration: License Count Mismatch and Missing “Type” Field

Hi everyone,I currently have an integration set up between ServiceNow and Asana, which imports all users that have an active subscription in Asana. However, I’m facing an issue with the license count and missing data.The client reports that they have...

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Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam?

Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam? I have the voucher and want to prep. For those that have taken it: What did you do to prep?How difficult was it?

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