ServiceNow Community

Restricted Caller Access privilege

Hi, I am getting this issue, and I am not able to resolve it with a cross-scope record. Any ideas on what I am doing wrong? The issue:This is my cross-scope record atm:

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Discovery commands and Storing Credentials in ServiceNow

Question 1----------------Is there a page on Docs that show what commands are used in Discovery just like these two pages for Service Mapping?"Service Mapping commands requiring a privileged user"https://www.servicenow.com/docs/r/it-operations-manage...

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Discovery
Service Mapping

SAMPro - Ignore Adobe installation data

We are using subscription based licensing model for Adobe products and do not consider installed software into consideration during reconciliation. Here the problem is ServiceNow is considering installed data for reconciliation and showing the produc...

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Data is not visible on the table even if the user has the roles

Hi, I have created a custom table with default read,write,create, delete ACLs. There are no additional ACLs on the table. When I impersonate a user with the role, he can see the table along with row count but all the fields are empty and I dont see a...

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Issue with redirection on case

Hi, I have created one business rule so when i am testing that on case form sometimes that is redirecting to another page so how to stop redirection Before/Inser, update(function executeRule(current, previous /*null when async*/ ) { var workNoteTy...

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Transforming Claims Management with AI and ServiceNow - Recorded February 27th 2025

Speakers: Dustin Gannon - Senior Industry Enterprise Architect at ServiceNowJohn Spirko - Senior Executive Enterprise Architect at ServiceNow Discussion Topics: What is a Claim, and How is it ProcessedClaims Management on ServiceNowTransformative AI ...

blog

Bringing Moveworks AI to Employee Center

We’re excited to announce the first plugin release following the Moveworks acquisition by ServiceNow: Moveworks for Employee Center. This new plugin enables organizations to integrate Moveworks’ AI-powered conversational experience directly into Ser...

Article

Incident tracking after chaning state

Hi , In CSM if some agent already changed state or added comments in Work notes or additional comments...Will the TKT gets false ?or will it stay true? condition1 If incident was in progresscustomer escalated.ticket go created.now the state of active...

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Unable to use Entra ID Look Up User in flow

Hi allI'm looking for some help with the Entra integration from Flow Designer.I've added the Entra ID Look Up User action to a flow and set it so that the User ID is passed from the requested item record (it is to automate adding a user to a group). ...

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ServiceNow Event Management - Bi-directional integration with Servicenow

Hi All,Need a help to understand whether bi‑directional integration is supported using ServiceNow Event Management for SolarWinds. If supported, kindly advise on the configuration steps to be followed; otherwise, please share any limitations or const...

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User experience analytics - navigation paths & page information

Hi all, we've been trying to set up the User Experience Analytics on our service portal for the org. My question is related to the "Navigation paths" and the "Pages" dashboards. For Navigation paths, this is what we are getting from a dev instance: ...

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What is up with the "My Unmoderated Items"?

My posts and /or updates to my posts have suddenly started going to "My Unmoderated Items", awaiting approval. This is very disconcerting as I when I try to update a post, add an attachment, etc, it is not readily apparent that my update was added. ...

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New Financials experience for Projects, Demands and Epics – FAQs

The following is the list of Frequently Asked Questions related to the new financials experience in SPM for projects, demands and epics as part of the Project workspace and Strategic planning workspace. This is a living document that will be constant...

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Financial Management
Financial Planning

script include from ui policy

Hi Everyone, Can we call script include from UI Policy ...? and if yes how and does calling script include from Ui policy make no sence ..? thanks

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How to show dates for timeseries line graph trend by date? (In platform Analytics Dashboard)

I had a core UI Report, which was a Time Series Line graph where the trend was done based on CRs Opened date, and the trend would be by week.In the Core UI report, this would show the beginning of each week on the x-axis and show each week where tick...

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