ServiceNow Community

GlideAjax blocked from Script Include in same scope despite Isolate Script enabled

Hi all,I'm working within the Security Incident Response (SIR) application scope (sn_si) and trying to trigger a Script Include via a client-side UI Action using GlideAjax.The setup: The UI Action and Script Include are both in the sn_si scopeThe Scr...

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Add User to Group through Microsoft Entra Action is not working

Add User to Group through Microsoft Entra Action is not working as expectedUser is not member of that Azure AD group and after integration failed, user is added mauallyError: User is already added to the GroupWhat might be the issue and how to figure...

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Resolved! Unknown error comes when adding user to microsoft entra group using Add user group action spoke

Hi,I'm trying to add a user to a group using Microsoft Entra spoke and Add User to Group Action. it seems the actual step is getting completed but after that an error comes as "Unknown Error " thereby the flow gets exited by throw error exception. T...

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What is needed to grant user access to project workspace

Hi all, I have created a custom role which I want to use to grant non-IT users access to view certain projects only, and Following the kb article below I have created an ACL for "now.workspace.project.*", that has allowed the workspace link to become...

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Project Portfolio Management

Sentinel to ServiceNow work notes updates are not working

Hi Team, I am inbetween integration microsoft sentinel with Servicenow. All working good except the work note part. The worknotes of Sentinel is not getting updated in ServiceNow. Do i need to customize anything in Scheduled job script. However, serv...

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Is there a Tampa-specific SNUG or is only Central Florida SNUG available for those in Tampa?

This might have been asked before, but is Central Florida SNUG the only SNUG for Tampa membership?

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SLA Pauses without meeting the condition. Behavior is abrupt

Agents in our organization have reported that Service Level Agreements (SLAs) were paused unexpectedly.We have 12 out of more that 10000 SLAs that got paused abruptly even though pause conditions are not met. What are the possible reasons for this ab...

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Reduce DRY violations in Catalog Client Scripts with UI Scripts

Finding new ways to do things is always a pleasure. Especially if the way to do a thing eliminates one of my biggest pet peeves: TRIGGER WARNING DRY violations. Violating DRY (or, Don't Repeat Yourself) is easy to do. Lots of scripts do the same th...

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What is the best method of reporting MoM / YoY results for custom business application fields?

My team has a number of metrics based on custom business application fields that we report on monthly using Tableau because of calculations required to arrive at those metrics. Now we are being asked to also look at those metrics MoM and YoY. We requ...

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Resolved! Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

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How to manage phones, VoIP, teams (soft phones) etc in Servicenow

Hi, We have a requirement to manage Mobile phones, teams, VoIP , Tablets, Landline etc in Servicenow. We may want to do Order process and invoice process for these assets.1. Can we create custom model categories for each of these assets under HAM Pr...

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Azure DevOps Integration to Project Management.

We have a requirement in which our Azure DevOps is supposed to be linked to our Service Portfolio Management. We have been using Service Portfolio Management for quite some time while using Azure DevOps but those processes were running in parallel b...

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Sales and Order Management (Product Catalog Management)

Q1.Why am i not able to Increase the quantity? How can i do that?Q2. I have another problem , which is i am unable to use the convert Lead Button in lead management , the button will convert the lead to an account or consumer , but the button is not ...

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How to change the default view in workspace

Hey guys,I'm trying to change the shown fields in the workspace.What I tried:1. Go to "Form Design", select the table and chose "Workspace". Sadly the view "Workspace" is in the global scope and my application is not. 2. Create a new view and config...

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Resolved! [Article] What is Query Business Rule in Servicenow

What Is a Query Business Rule in ServiceNow? A Practical Guide to Security, Performance, and Data Governance When I first discovered that not every ServiceNow list showed all available records, I wondered why. I knew there was more data in the databa...

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