ServiceNow Community

HAM - Pallet - Pallet types

In the ServiceNow documentation, it is mentioned that a Pallet model category can have several model types, see below.Predefined pallet types are pallet, bin, box, container, and other.Where these types can be selected in the platform?Thanks a lot in...

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Multiple RITMs under 1 REQ

Hi Community,I’m trying to figure out the best way to create multiple Requested Items (RITMs) from a single Catalog Item submission.Use case:We have one catalog item with several checkboxes. (It Systems, Information Security, Finance)When the form i...

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Service Catalog
Service Portal

If there is no relevant MIB, the discovery doesn't go beyond classification phase?

in below docsSNMP Discovery explained - Support and TroubleshootingServiceNow says "If there is no relevant MIB, the discovery doesn't go beyond classification phase?" Why so? For a custom pattern, I know the which OIDs to use. Its documented by ven...

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How to autopopulate a field value based on same field value present on a different table ?

Hi All, I want to auto populate a field value based on same field value present on a different table. As shown in the below picture P records are lnked to t record . We create records clicking on NEW button on related list of record . I want to au...

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Resolved! Service Catalog Items

Which of the following is true of Service Catalog Items in relation to the Service Catalog?A. They run behind the scenes.B. They are the building blocks. Most VotedC. They are optional.D. They provide options.

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source.sys_import_state_comment display empty

Hi, On Transorm Map into an "OnAfter" script, i use the "source.sys_import_state_comment" to display information about the action, but in result Import set the information is empty.It is working or not into onAfter script ? Regards,Cédric

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HRSD - Journey Designer - Problems setting Journey owner

Hi,I’m trying to configure the journey so that Owner is set to the subject user’s Manager, but it keeps defaulting to Opened by (me, the System Administrator).As you can see, I am dotwalking to the subject person's manager for the owner's field.The j...

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HRSD - Activity field mapping - HR Case only?

Hi everyone,I’m currently working on a Parental Leave of Absence journey on the sn_hr_core_case_total_rewards table.In the lifecycle event, one of the activity sets triggers another HR Service, which also creates a record on the Total Rewards table....

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CLI configuration error: "SNC is not found, please install SNC from store"

I am trying to create a component for UI Builder. I followed the guide on the Developer site but it keeps throwing this error: "SNC is not found, please install SNC from store."The environment uses PDI.

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Badge reader for Walk-up experience

Hi Everyone We are looking to implement badge reader for ServiceNow Walk-up experienceI've gone through documentations and such but may I ask recommendations for card readers or the apps in between that will read the card and call the service? Any fe...

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Tag based Service Mapping

Hello ITOM Experts,Need some Step by Step guidance. Have gone through documentation and many threads.Still confused , how tagged based Service Mapping to be implemented. Q1. Is Basic discovery be done for CIs with Tags (key value etc.) (for non clou...

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in Catlog form there are 2 variables application owner and custodian

in Catlog form there are 2 variables application owner and custodian both are refernce to user table i want to send approvals to those users.i am using below code in approval activity but not working: approvers.push(current.variables.application_cust...

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UI Builder - Lookup a single record Data Resource

Hi, I am encountering an issue with the 'Lookup a single record' data resource. I am using a data binding for the 'Record' parameter from a client state parameter. Issue I am seeing is that if that client state parameter is empty, a refresh on the ...

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Can any one explain the process of the Developer Collaboration Task creation flow

When we use the "Manage collaborators", we are able to create the "Developer Collaboration Task" , but we wanted to know how this task is getting created like, is there any record producer or something like any process is there ? ThanksNagarjuna

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Need Guidance: Chat-like Interface in ServiceNow using ServiceNow AI (RAG & Vector Search)

Hi Community,I’m working on a requirement where I need to build a chat-like interface in ServiceNow.The idea is:For a particular record, a user will upload a document into ServiceNow.The AI model should be trained only on that document’s data.If the ...

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