Viewing /sp Portal, 'Record Not Found' for an Approval Form

Hello ServiceNow Community,  I am trying to troubleshoot an issue that I'm not sure where to navigate to check roles/ACL's etc. Scenario:A hyperlink is emailed to a manager to approve a case.  Clicking the hyperlink will show all details as demonstra...

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Now Assist Panel Not Loading

Hello,After being provisioned a Now Assist instance by ServiceNow, I am unable to get the Now Assist panel to load in the top-right view. I have reviewed and attempted most troubleshooting steps outlined in the following KB articles without success:N...

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Clone Admin Console and its features

To effectively manage the instance cloning process, the Clone Admin console assists in defining clone profiles capturing what should be the preservers and exclusions during a clone process etc.,   The Clone Admin Console can be accessed by navigating...

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Attachment security on HR Cases - outside of Evidence on Employee Relations

Our HR Agents are asking for a way to attach documents to any HR cases and have an option to make them not visible to the Subject person. These are cases that are not necessarily Employee Relations cases where the Evidence tab is available, but there...

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• Employee Document Management
• Human Resources Service Delivery

How to get the variable values in flow designer

Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it.  I have added above one in my flow designer Action, this is coming in below way B...

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Date filter is not working in Reopen Pivot widget in platform analytics for Avg selected period

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How do I limit the date field so that future dates cannot be selected for Assessment Metrics?

This is the survey form - assessment metrics - question data type: date that we want to limit.

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Ideology

How effectively now a days physical books build bond with growing generation?

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Duplicate activity log in RITM.

Hi,Whenever an user submit the request two activity log getting attached to RITM.Also I didn't find any current.update(); in any before business rule. Kindly suggest how to fix the issue? Screenshot:  Regards,Dusmanta 

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Design Catalog Items for Outcomes, Not Internal Processes

One of the most common challenges I see with Service Catalog adoption is that catalog items are often designed around internal team structures instead of user outcomes. Over time, this leads to confusion, misrouted requests, and a return to email or ...

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Step by Step Activate HR Success Dashboard in HRSD ServiceNow Guide

In ServiceNow HRSD, the HR Success Board is primarily used to monitor performance and drive improvements in HRSD implementation through multiple KPIs. It provides insights into metrics such as case deflection, self-service usage, customer satisfactio...

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Email in CSM Omnichannel

Email in ServiceNow CSM An overview of email in ServiceNow CSM and how it supports omnichannel customer engagement. Overview   Email remains one of the most widely used and trusted communication channels in customer service. ServiceNow Customer S...

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Update Change model

Hi folks!I need some help with the following case.At certain stages, I need to change the model (change-model) of a Change record. Currently, the change type is "Normal", but I need to switch it to "Emergency".I'm using a Business Rule (running befor...

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Data Management Console and its purpose

It's common to encounter situations where there's a lack of understanding about the types of data consuming your ServiceNow Platform's database space and the strategies or actions needed for specific tables and their growth. The Data Management conso...

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