ServiceNow Community

Action button is not showing in the OOB Ticket page

Action button is not showing in the OOB Ticket page even after mapping it in the ticket configuration table.

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Filter services within the same company

Dear Community,I have a requirement to create different groups within the same customer account. There are 5 customer groups that are suppose to get support from each service we have.Some are part of mutltiple groups.In the CSM portal they are suppos...

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Customer Service Management
Customer Service Portals

Add Custom “I Certify” Confirmation Popup Before Submitting CMDB Certification (Workspace)

Hello Community,I am working on a customization in CMDB Certification Review Workspace and need guidance on the best technical approach.BackgroundDuring CMDB certification, there is a Certify button available in the Certification Review task (CMDBTAS...

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csm landing page

Can we set refresh rate 5 minutes for csm landing pages cases dashboard

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Close Work Order Task (WOT) from postman

Hi Team,I have requirement where I want to close the WOT from the postman. But it is not working as expected.Table API - https://<instance>.service-now.com/api/now/table/wm_task/26df5640472a2210845d03d8c26d439c Header: Authorization : Basic Y2FyZWFyO...

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Resolved! Plugin update process

Hi all, Just have a question about what process people are doing to update plugins. Upgrading plugins is easily the worse part of my ServiceNow experience, scheduling the update doesn't work when you have hundreds to deal with. I've just updated to X...

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plugins

Using fd_data in REST Step of Flow Action?

I'm trying to dynamically create a Request Body in a REST step in a Flow Action to only include certain information when needed.The issue I'm running into is I can't seem to access the Input Variables using fd_data.1. Can you access the Input Variabl...

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need to hide the Details tab from the HR Agent Workspace

I’m trying to hide the Details tab from the HR Agent Workspace. I created a View Rule, but it didn’t work as expected.Could you please advise the correct approach or configuration to hide this tab for HR Agent Workspace users?

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Workspace : Next Experience

Trigger ID is not populating in assesment instance table

Hi all,I created a survey and a trigger condition on the Incident table, but I’m not able to see the trigger ID in the Assessment Instance table. However, when I created the same setup for the sc_task table, the trigger appeared correctly. Can someon...

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Incident Line of Business Displays Backend Value When Created from Specific Catalog Item

Hi All,There is a Service Catalog item that is used to create an Incident. The catalog item includes a Line of Business field, and upon submission, the selected Line of Business value is mapped to the corresponding Line of Business choice field on th...

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Create a star rating feedback on portal having filled stars

Hi Everyone, I have to create a survey stating 6 questions where 5 questions are having star ratings and one question is description box. I have got it created on the widget and set it on a page but it is not getting saved in the assessment_results t...

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Asset upload recommendation for monitor, docking stations, UPS, Headset, etc

Hello Everyone, We need to recommend the best approach for assets like docking station, headsets, mouse, keyboard, printers, UPS to customer in their environment. We have currently uploaded the above assets in alm_consumable table and by default Serv...

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Platform analytics

Can we access our platform analytics dashboard into self service dashboards? if yes nowI have made a dashboard in platform analytics now I want it on self service dashboards

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Custom UI Component for rendering 3D files

Thrilled to share a project I've been working on for a customer of mine: a custom UI component for rendering 3D files directly within any UIB page! This wasn't just about building a tool; it was a deep dive into custom component development.I've open...

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I'm not able to use "Right Click and select Configure" option from the form

I’m unable to use the “Right-click → Configure” option on the form for the sn_customerservice_case table, even though I have the admin role. My objective is to modify the form layout, but the system does not display the form configuration or desig...

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