ServiceNow Community

Mid-server issue - Windows could not start the ServiceNow Mid server on local computer

Good afternoon.!I have a requirement to start a service in a Mid-server. I have logged-in to a mid-server hosted on Windows OS, and I went to "Services" from start bar, and I want to start a service. But it keeps failing and gives me the below error:...

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Now Assist Skill Kit is not fetching input from record in servicenow

I have created a Now Assist Skill Kit and whenever I test it or run it through Flow designer it is not fetching the input.Prompt:You are an AI assistant that predicts customer churn risk based on customer support interaction signals. Analyze the foll...

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Save the SYS ID! Converting an Application Service for Service Mapping

Updated on July 21st, 2025 INTRODUCTION Service Mapping is very important for a successful CMDB rollout. One of the greatest advantages of a well-populated CMDB with configuration items mapped to Application Services, or Service Instances as they ...

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Dynamic Behaviors icon is not showing on questions in the Catalog Builder

With the last update to Zurich patch 7, it seems the dynamic behaviors under questions on catalog builder have disappeared (they 'exist' by the left of the edit icon as in the image). Did this happen to any of you that have upgraded as well? Any clue...

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Assignment rule scripting based on Central time

Routing Requirement:All incidents and requests for type "corporate" received between 6:00 AM and 5:00 PM Central Time should be assigned to: Group1Any requests outside of this time window should be assigned to: Group2I created two assignemnt groups. ...

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📘 Show Info Message When SLA Is Outside Business Hours

In some scenarios, SLAs are configured with business schedules, meaning the SLA timer should run only during business hours. When a user updates a record outside the defined schedule, the SLA is paused — but users may not know why the timer is not ru...

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Add a custom button on Catalog item,

I’m trying to add a custom button on a Service Catalog Item and would like some guidance on the best approach.I need to place a custom button on the Catalog Item form that will perform a specific action when clicked, Example : Add a button called "Re...

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UI Action not triggering AI Agentic Workflow (Select Channels & Status) on Incident table

Hi Community,I’m working on an existing AI Agentic Workflow that successfully generates a resolution plan when triggered through its configured channels. In the workflow, under Select Channels & Status, I have added a UI Action as one of the channels...

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SPM - Licenses to submit demand from the backend

Hi, If someone creates (only creation) a demand in the backend, he/she needs to pay for a license? Thank you!

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Assigned To feild should be greyed out if I am not member of the group

Suppose I am part of Group A. I want to assign the incident to Group B.If I am not part of Group B, then Assigned to feild should be greyed out. And I should not be allowed to assign it to any individual from Group B. How can I achieve this?

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HAM Pro - A Capability Map for Design Workshops (Zurich + Australia)

If you've ever tried to explain ServiceNow HAM Pro to a project manager who thinks "asset management" means a spreadsheet in SharePoint this one's for you. One question comes up more than almost any other, usually right before a discovery workshop:...

Article

SAM Pro - A Capability Map for Design Workshops (Zurich + Australia)

If you've ever been in a room with an Enterprise Architect and had to explain ServiceNow SAM Pro from scratch this one's for you. One question comes up more than almost any other, usually right before a design workshop "Can you send me something...

Article

sc_req_item table not showing flow designer

the sc_req_item not showing in flow designer how to make it visible

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Before Update BR not working as expected

Hello Community, I’m facing an issue with a custom Business Rule on the Requested Item (RITM) table and would appreciate your guidance.I have a Before Update Business Rule that executes when the RITM state changes to Fulfilled. The purpose of this ru...

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Session timed out when editing Workspace Dashboard

My users are experience session timeout when they are editing on Workspace dashboard. So the question was raised: What is required to be 'Active', when apparently editing and adding to Dashboard is not enough? Is it specified somewhere what is consi...

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