ServiceNow Community

Service Portal - Record Produer

I have a requirement: As soon as user attaches file in out of the box attachment, then data in the file should be stored in a variable which is multi line text.

Question

Enable External Users to access Dashboards from Portal

Hi Experts, We have a requirement of showing dashboards with interactive filters in Customer Service portal for Customers with ‘snc_external’ role. We cannot use iFrames and use the dashboard link in portal as we get ‘403: You do not have permission ...

Question

Spell check to be enabled on the email field of hr case

Hi,I am looking for a solution when managing a case via email the content of email need to have spell checker. Is it possible to do? If yes, how can we achieve this? Thanks in advance!!

Question

When Should You Extend the Task Table in ServiceNow? – Lessons from a Personal Project

Hi Community, While building a personal ServiceNow project in my Personal Developer Instance, I had to decide whether to extend the Task table or create a completely new standalone table. That decision had a bigger impact than I initially expected. H...

Question

Cancel Button in Service Portal

When a user creates a request or incident in the Service Portal and later wants to cancel it, a Cancel button should be available in the Service Portal. Please let me know if there are any solutions for this.

Question

Predictive intelligence Unable to predict.

I have trained a predictive intelligence model in "Similarity" in tested that it was working fine but now it is showing "unable to predict"Can someone tell the possible cause and its resolution.

Question

Transform Map with 3 Coalesce Fields Not Creating Record (cmn_schedule_span)

Hi everyone, I'm facing an issue with a Transform Map that I can't fully understand. I have a Transform Map targeting cmn_schedule_span with three coalesce fields defined:start_date_timeend_date_timeschedule.nameSince schedule is a reference field, ...

Question

A mechanism to change the value of the approval field in the request record from "not requested" to

I have linked a catalog item to a flow.However, after migrating using an update set, the flow stopped working for some reason.After investigating further, I realized that the approval field of the request record was still set to "not requested."In th...

Question

Where can I get Servicenow CSA Exam Practice Questions?

Hi Everyone, I’m preparing for the ServiceNow Certified System Administrator (CSA) exam. Has anyone here taken it or started preparing? I’d love to know what kind of topics or practice questions you focused on, especially around ServiceNow Certified ...

Question

How to deactivate the workflow properly

Hi, Please advise to deactivate the workflow, the workflow is in Published status = true but the active status = false Between the many combinations of Active (true or false) and Published (true or false), what is the proper way to "unpublish (deacti...

Question

Virtual agent launcher ring color change

Hello Team, On employee center portal I want to change virtual agent launcher ring color. can anyone help me with this. please refer attached snapshot. here ring color is green. Thanks,

Question

Track User stories/Bugs directly on DPR(Digital Product Release) release boards without Epic/Feature

Hello All, We have integrated ADO with ServiceNow DPR and we observed that we can only track Epics & tag them to a release record. The release duration of an EPIC in our process takes months/years. So, we want to tag user stories, bugs and release re...

Question
Release Management

How can we add the restirction in list view without using any server side script or ACL's

Hey Community, I have a requirement where I want to restrict the list view according to the role. Let's consider there are 2 roles, role AB and role XY, so without using the ACLs and any other server-side script, I want this to be achieved. Do let me...

Question

g_form.removeOption() is not working in multirow variable set catalog client script.

We have a catalog client script on MRVS to hide drop choice based on users cost center. But choice is not getting removed even after adding a catalig client script.Sample code : var allowedCC = 'a6754a8b97438a505f88b3a3f153afe5'; var ga = new Glid...

Question

Record updated by

Hello, I would like to make a report on INC not updated by itil role last 5 days. Is it possible and how? Best regards, Nenad

Question
Incident Management