ServiceNow Community

is there a way to update the vip icon in incident form that comes in caller field

Hi team,For a vip user in incident form, below is how ,it comes in service operation workspace Below is the OOB client script(highlight vip caller) responsible for that which i thinkif we just want to change the name of VIP to frg. is there any way b...

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status report template is not loading in new project workspace on template center page

Hi , After upgrading to Zurich, when I open the Status Report page in a new project workspace and attempt to create a new status report using “Create New from Template”, the Template Center does not display any templates. does anyone faced same issu...

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Expand section in Filter widget - AI search

When using AI search in Employee center there is a out of the box Filter widget- The Source section is expanded by default but not the other section (we have set Topic). See attached image. Is there any way to configure the filter widget so that the ...

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Procedure for Applying Custom Branding for Email-Type MSI Status Report Templates

Hello, In the MSI Status Report configuration, we notice that several out-of-the-box (OOTB) templates are available. For templates where the report type is set to “Email,” the system automatically applies a default header and footer image. When creat...

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Performance Analytics target color schema - adaption not visible

Hello I try to use a adapted color schema on a target (widget = "indicator scoreboard").After the first assignment of the color schema to the target, it's working fine. But any later adjustment to the color schema (color or percentage) is not visi...

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After Business Rule is getting Executed before my flow is creating Task and closes the RITM

Hello,This is my After update BR on SC Task Table(function executeRule(current, previous /*null when async*/ ) {if (current.request.state != '5') {var ritmSysID = current.request_item.toString();var grRitm = new GlideRecord('sc_req_item');grRitm.quer...

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Genius result adjustments in appearance - AI search

We are configuring AI search in our employee center and are wandering if there is any way to change the appearance of the genius result box? We would like to make it a bit smaller? is this possible?If yes, how?

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Can we redirect approvals?

Dear flow experts, How can we re-direct the approvals from one approver to another? Best Regards,Ashwini Pingle

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In flow designer need to exclude the servers name starts with mc in trigger condition.h

In flow designer need to exclude the servers name starts with mc in trigger condition.Kindly help me with some suggestion to implement it

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After zurich upgrade search result is opening in new tab AI search

After zurich upgrade search result is opening in new tab in employee center when using AI searchCan this be adjusted?

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Unable to find workspace UI action "Restart Phase" in Digital Product Release workspace.

Hi Channel,please guide me where is "Restart phase" action on DPR workspace can be found. This action changes the pending phase task status to closed complete , i want to figure out where this logic is written so that i can update it to be closed can...

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How to change the Form - view based on field value

I have a Custom table, In that table ticket type(Choice field) have 2 values.If i select one value it should change the view to another view, if i select 2 value it should change the view accordingly.Can you please help me to configure it.

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Need to add a measurement of time all tasks and request that starts and ends with pending vendor

Need to determine a method to add a measurement of time all SCTASKs and enhancement request that starts and ends when State is set to Pending Vendor, then moved out of Pending Vendor state.We may need to add a hidden SLA to measure this, or determine...

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How to Move Watch List to Middle panel with Comments section in SOW

Hello,I have requirement to add/move watchlist section in middle in SOW.I am not able to add it by configuring it on incident form, I have also tried using UI builder to add watchlist section in middle in SOW, but it is not working.Does anyone have a...

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Search Suggestions Not Populating in “Application/System Affected” Field on Report an Issue

HI Team,Need your supportthis is Record producerCurrently, when am typing any portion of the application or system name in the Application/System Affected field , type is reference (e.g., partial name, middle word, acronym), no matching suggestions a...

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