ServiceNow Community

ServiceNow ai agent auto populate field

Anyone knows if its possible for ai agent to autopopulate a field based on the rule written in the case description? if possible, then how? IT should do it by its own as the logic should not written manually.

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List Collector and Look Up User in Entra ID

Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...

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Resolved! Manage Capacity - Strategic Planning Workspace VS Resource Management

Hi all, This is my understanding on how capacity management is integrated in Resource Management and SPW flows:- Resource Management 1. Capacity is generated automatically based on user schedule, e.g. 8 hours per day and 5 days per week 2. Resour...

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UI action in related list view

Can anyone help me with the UI action script, when click on Refresh button, attestation status should update from in progress to completed. This is a related list.

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Criar um fluxo automático que envie um email

Prezados, Quero startar um email, para um grupo de usuários, na data especificada no campo "prazo alerta". Mas o que devo preencher nos campos: Tagert Record e como posso criar um grupo de email a serem enviados? Tela da dúvida em anexo. Obrigada ...

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How I can create and call ui page in catalog

Hi ALL,How I can create and call ui page in particular catalog. can any one assist me in this case.

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Finding the duplicate user in the group

Hello, I am trying to find the duplicate users in the group and adding info message in the portal. I am using scoped app (customer service). But it always pop up as "null". Not sure what I did wrong. If you could help me in spotting the error in my c...

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Boost Your ServiceNow Scripts with addExtraField

I want to shine a spotlight on addExtraField(), a lesser-known GlideRecord method in ServiceNow that’s a total game-changer for anyone dot-walking fields. If you’re writing scripts that dig into reference fields—like caller_id.company.name on the inc...

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Scripting and Coding

Last update by service now discovery is not showing

Hi,I am having an issue where some of my ci are retired but having sub status as Functional when i am looking on some devices history showing last updated by cmdb discovery in year 2025 but calendar and list view of device is showing update histor...

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Guidance on how to configure Dynamic Data Binding in UI Builder for Data Vizualisation component

FolksI'm trying to configure a stacked bar data visualisation in UI Builder. I want to use dynamic data binding to a Client State Parameter that I have defined, initially with static JSON configured as the initial client state parameter value.The con...

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Now Experience UI Framework

Configuring "Most Frequent Logged in User" to Show Primary User Name

Hi All,How do you configure and use the "Most Frequent Logged in User" field?I’d like to set it up so it shows the name of the primary user — the person who uses a specific computer most often. Thanks in advance!

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Data load import issue

Hi, We are trying to load a set of data into Idea portal - ServiceNow SPM module.The load data and transformation shows successful and the "Import Set Rows" shows the rows are successfully created. However, the imported data is not showing up on the ...

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Live on ServiceNow: Elevate Your Data Strategy with latest CMDB and CSDM innovations

Explore the latest innovations in Data Foundations and the Configuration Management Database (CMDB) with the Yokohama release. Discover the new capabilities in SGC Central, CMDB Advisor AI Agent, robust Data Manager automation for better data govern...

Event

PDI ServiceDesk app issue: This application ID already exists

I have recently signed up for a ServiceNow developer account and requested an instance. However when I try to add the only app I have available (the ServiceDesk), no matter what I choose for an application ID it says the ID already exists. I found a ...

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NowAssist with Virtual Agent - I added some topic in - Category -System-Not able see as an admin

NowAssist with Virtual Agent - I added some topic in - Category "-System-"I added some topics to the -System- topic category, and they are no longer visible. Can anyone please confirm which role is required to access these topics?As an admin, I am n...

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