How to map SNOW field into Logik

[vincenzobar]

Hi All,

we are using Service Now together with Logik enabled, basically when we hit customize button it open a configurator session handled within Logik.

I have a basic question: how I can map a SNOW field into Logik session? 

Let's say I must expose customer's age because I got some rule requirement such as: some specific products can only be ordered above a certain age.

Is there any documentation out there which could explain how such mapping is supposed to be configured?

Regards,

Vincenzo

[Ankur Bawiskar]

@vincenzobar 

share the screenshots and config details

[Tanushree Maiti]

Hi @vincenzobar 

Are your query about LogicMonitor?

If yes, then check

Service Graph Connector for LogicMonitor 

Key features

• Inbound synchronization workflow using: DataSources, REST messages, robust transformations, and identification rules
• Class mapping for hardware and cloud devices, including relationships to child classes
• Decoupled LogicMonitor data into Related Data for better performance and CMDB stability

Also check : https://www.logicmonitor.com/support/servicenow-integration

https://www.logicmonitor.com/support/servicenow-incident-management-integration

[vincenzobar]

@Tanushree Maiti @Ankur Bawiskar 

thanks both for answering!

Let me be more specific, we are using Logik (CPQ Administration) and there is chance to create rules in Logik based on fields.

In our understanding, there should be a chance to map a field from SNOW to Logik, such as exposing customer birth date in Logik and build up a rule upon that.

The question is how such mapping can be built, I cannot find any documentation.

CPQ Administration (Logik)

[Tanushree Maiti]

Hi @vincenzobar 

Check These rules :

 Servicenow Doc: Rules 

Getting started with ServiceNow CPQ 

ServiceNow CPQ admin settings 

Using ServiceNow CPQ and Salesforce CPQ with community users