ServiceNow Community

Adding Watch List to Standard Ticket Configuration in ServiceNow

Often, we need to add a Watch list to the standard ticket configuration. However, out-of-the-box (OOB) this isn't allowed due to the business rule "Allow only whitelist fields for Header" Since this business rule is read-only, we cannot disable it. A...

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Dynamic label on catalog form

I have written onchange client script where I am setting the label of a variable on runtime. based on the other variable selection . But in RITM it is still showing old label name. Please advise on this .NOTE:RITM displays variable names and labels b...

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Service Catalog

Remove the inherited roles from the user

Hi I want to remove a users inherited role. I have already removed the user from all the group and checked the role tab which is showing empty. Can you pls help me on this.

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Data Certification Dashboard

I have created and executed Data Managment policies in the CMDB workspace. I have the admin role however I'm unable to locate / access the Data Certificaiton Dashboard. Below is a link to the dashboard I am working to locate. Any help will be apprici...

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Resolved! Servicenow GET APIs Request Impact on performance of the ServiceNow instance

Will using ServiceNow GET APIs to fetch incident data impact the performance of the ServiceNow instance? Could you please provide the process to test the performance statistics? @harditsingh , @Shreya Wani @Martin Jensen @Alka Chaudhary, @AJ-TechTr...

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How do Reference Qualifier on variable work on Target Record once the Record Producer?

Hello Team, I have reference qualifier available on Record Producer . I want it work on Target Record if the user wants to edit the variable from Target Record How can i achieve this

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My favourites have dissapeared

Hi all, Would anyone know why when working in instance my favourites would all disappear?This has stopped me from completing a task as my one of my favourites ha snow gone therefore I would have to redo a certain task to re-continue

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How to pass a value from one variable set to another variable set in catalog form

How to pass a value from one variable set to another variable set in catalog form, I have requestor in variable set 1, i want to copy that value into variable set 2 how to acheive this

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Resolved! AI Agent Studio - “getAgentsDetailsSecure” Error When Loading Use Case List

Hi all,I'm setting up a ServiceNow demo instance (Zurich Patch 1) for some prototyping with AI Agent Studio, and I'm encountering an error when trying to load the list of AI use cases.Here’s what I see: Error: List controller data broker transform er...

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What to do with existing manually created group after getting group from Azure AD?

Hi All, 1. what to do with the existing ticket having old manually created group populate on their assignment group ?2. Roles that we have gave to groups manually?

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Are developers facing challenges identifying the right Script Includes for UI Actions?

Hi everyone,I’m currently exploring how developers work with Script Includes and UI Actions in ServiceNow.In many cases, especially in large or inherited instances, it seems developers spend time trying to identify which Script Include is the most ap...

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Handling Non-Standard Token-Based Integrations in ServiceNow

Overview Many enterprise systems expose APIs that require authentication tokens, but not all of them follow the standard OAuth 2.0 grant flows. In some cases, the token must be retrieved by posting a payload containing a username and password to a cu...

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Resolved! Valid to not autopulating when creating or editing articles after updating dictionary entry

On the "Valid to" dictionary entry, we used to have it set to use dynamic default that had a custom value to have all articles created and updated two years from the current date. We decided to use the Article Validity feature so that each knowledge ...

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Custom notifications

I am trying to create a custom notification to be triggered when a new internal incident is created for my component. I already configured a delivery channel with a shared mailbox address and configured my custom notification to use the created deliv...

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How to export RIDAC for a project?

I'm trying to export the full RIDAC log for a project. Several community responses and support resources mention right-clicking on any of the column headers to access the export option, but I don’t see that functionality in my instance. Some replies ...

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