Script Include Not Working on getrowcount

var countofrec = Class.create();countofrec.prototype = {    initialize: function() {    },    reco: function (xyz,desc) {        var gr = new GlideRecord("xyz");        gs.addInfoMessage("Inside Script Include");        gr.addQuery('short_description...

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BCM(Business Continuity Management) Module Out of the Box Features

what are the out of the box features of the BCM module? give list of the features and brief them in short form to get clear understand on them

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Dashboards Simple List: How to combine group by sections

I created a dashboard with a simple list view widget. It is currently grouped by on specific field on a form. The group by split it into three sections, yes, no, or empty as the answer for the field. I want to combine the no and empty fields. Is ther...

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KB Article form does not have the table sn_compliance_policy available as a related list

The KB Article does not have the table sn_compliance_policy available as a related list even though the pollicy table has a reference field linking to kb_knowledge.How can I add it to the related lists so that I can see all the policies that link to ...

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Attachment is getting stored on ZZ_YYsc_cart_item not on ZZ_YYsc_req_item.

Hi all, We have catalog item with attachment variable and attachment is getting stored in sys_attachment table with table name as 'ZZ_YYsc_cart_item' and table sys_id as catalog item sys_id. So that non-admins are unable to download the attachment.  ...

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Smartsheet integration with ServiceNow

Hi All, I have the below requirement to configure ServiceNow - Smartsheet integration. Whenever few fields in Business Impact Analysis table changes, then the updated field values should be transferred to Smart Sheet. Please assist. Thanks & Regards.

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Hide comments on KB Articles that are in a specific Knowledge base

Has anyone successfully hidden comments on Knowledge articles within a certain Knowledge Base for users without specific roles (sn_hr_core.admin, knowledge_admin, admin) while keeping the comment submission form (kb_feedback_section) visible in Xanad...

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PDI ServiceDesk app issue: This application ID already exists

I have recently signed up for a ServiceNow developer account and requested an instance. However when I try to add the only app I have available (the ServiceDesk), no matter what I choose for an application ID it says the ID already exists. I found a ...

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Bulk data transfer to External System

I'm exploring efficient ways to transfer millions of rows of table data to an external system and would appreciate your insights. What approaches have you found effective for handling such large-scale data transfers without compromising performance? ...

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Service Mapping Implementation Task

Hi All, I was doing now learning Implementation simulator task and I was struck at one of a module called 'Create New Connection Section to JBoss WildFly Module'I had done all the required steps, still facing an error as there in the attached screen ...

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Incident Record view is working in Native UI but not in Portal

Hi All, We have a custom portal where I can see the list of incidents but when I am opening an Incident record explicitly it is showing "No elements to Display" bcz the URL contains "view=case". When I remove that view=case it is redirecting to "Defa...

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How do I add a filter condition in a report of dashboard for the end user

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