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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

How to block catalog submission if portal attachment CSV is invalid?

Hi all,I’m working on a catalog item (Service Portal) that requires users to upload a .csv file using the default portal attachment.I need to:Prevent submission if the attached file is not a .csv or is missing required headers (like batch_ref, origin...

  • Question

PA Reporting Data visualizations and filters query

I'm creating a new PA dashboard with some data visualizations and filters. I need to be able to filter on different ticket types (cases, incidents, alerts) to see how many times an individual has updated tickets.As an example; A colleague has made 15...

  • Question

Modify Contextual Sidebar in workspace

Hi all,I have a requirement to create a new icon on the contextual sidebar of the workspace. When clicked, I should be able to use script using advance filter condition by providing the reocrd class name and the sys_id to the script to query a custom...

  • Question

How to edit details tab of incident in SOW workspace

Hello, I have a requirement to move the fields of incident in a order.On the Left panelFields should be listed as follows Assignment SectionAssigned toAssignment GroupIncident SectionCallerLocationShort DescriptionDescription NumberStatePriorityOpene...

  • Question

Proper way to wait for Change Closed or Cancel condition

I am creating standard change requests dynamically in a Flow Designer flow in response to a user submitting a RITM. The flow is configured to wait until the change's state is closed or cancelled, and update / close the RITM accordingly. However, I ge...

  • Question

Loop Playbook User Form Activity for updating multiple records

Hi everyone,I would like to use the User Form Activity to update several records one after the other, but currently I can only select one record at a time.The number of records to be updated can be dynamic based on user input.

  • Question
  • Playbook Experience

How use a client script to check which fields were modified?

I am writing an onSubmit client script on the Incident table. The goal that it will perform a certain action if the form was modified, except in the case that only "assigned to" and/or "assignment group" are modified. I am currently using g_form.modi...

  • Question

How to make fields as read only on portal ??

Hi All, How to make time zone , business phone as read only on the portal page.   @Ankur Bawiskar  can you help? Regards,Shabbir Shaik  

  • Question

Data Refresh Rules

Hi,Where Data Refresh Rules are stored/or what is the table name ? 

  • Question

What is the best away to accomplish shared MFA with the ServiceNow admin account?

We have a requirement that MFA be enabled on local accounts, and this included the primary admin account (System Adminstrator).The issue I'll expect we'll run into is one person will have to register MFA with their authenticator app, thus being the "...

  • Question
  • Instance Configuration
  • User Interface (UI)

Managing syslog Growth in ServiceNow

Introduction The syslog table is one of the most active tables in ServiceNow. It stores platform-level informational, warning, and error messages. Many customers face rapid growth of syslog data, which can impact system performance and storage. This ...

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  • Now Platform App Engine
  • Scripting and Coding
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