for catalog task, record information page not appearing for AGENT in service now workspace

[abdussamad0]

could anyone help here

[Ankur Bawiskar]

@abdussamad0 

to whom it's not showing?

do they have ITIL role?

[abdussamad0]

yes, they have ITIL role

[Ankur Bawiskar]

@abdussamad0 

for all itil users it's not visible or only for some?

[abdussamad0]

ONLY for some, There are 4 members(agents) in same assignment group, out of 4, for 2 agent its working fine, rest 2 its not working