ServiceNow Community

How to set outside variable value from inside client script of MVRS

I am attempting to set the value of a variable outside a Multi‑Row Variable Set from a client script within the MRVS. However, this is not working.The requirement is to update an outside variable when a specific variable inside the MRVS changes. fu...

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how can we do this task

The Sprints for your organization run for 21 days but the default Sprint duration in the system is 14. Update the default Sprint duration in the system to reflect your company's standards. Once you have updated the duration create a new Agile group n...

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Move "Copy Feature with stories" action to overflow menu in Strategic Planning Workspace

Hi Community,I am working on Strategic Planning Workspace in ServiceNow and have a requirement to modify the placement of an action button in the record header.Currently, on the EAP Feature creation page, I see the following buttons in the header:Sav...

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Project Portfolio Management
Service Portfolio Management

One random incident once opened is attaching an image without intervention

A random incident, as soon as i open the incident, it is automatically attaching an image as attachment without my intervention. Hi Team, We believe there is a glitch in SNOW, when any engineer opens the ticket C8INC02369, an update is posted on the ...

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Podcast Playlist - Break Point - with Chuck Tomasi

Welcome to the Break Point Podcast! Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your hosts, Chuck Tomasi and Lauren McManamon Sr. Developer Advocates, as they interview ServiceNow product devel...

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Why are participation badges and the ‘Since’ detail also hidden for profiles?

Hi All, Its a welcome change that leaderboards are done away and also helpful/solution hidden for all except our own stats But help me understand : 1) I understand milestone helpful/solutions badges are hidden for reason , but why participation badge...

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(Article-1) From Confusion to Confidence: My CIS - Data Foundations (DF) (CMDB & CSDM) Exam

On 3rd April'26, I have successfully completed the CIS-Data Foundations (CIS-DF) (CMDB & CSDM) certification. This isn't just about passing a certification. It's all about - from Confusion -> Clarity -> Confidence. I assumed it would mainly focus on...

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Resolved! i have to start with certification. How to start and from where to start?

i have to start learning on service now, and thinking to start giving the certification for more opportunities.

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How to add a new column in "Unassigned Tasks" section in Resource Management Workspace?

Hi Community,I am working on the Resource Management Workspace in ServiceNow and need some guidance on customizing the "Unassigned tasks" section.Currently, the table displays columns like:TaskParent ItemTypeOwnerTask effortGroupRoleRequirement:I nee...

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Resource Management

ATF: New to atf need help

Hi, So i have made changes in the attributes of some fields on a table so they can be grouped by on the list view. I have added Can_group = true. So i want to create a atf to test "group by " which comes on when we right click on the field name. Can...

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Resolved! Event management limitation

Hi, we are testing event management on our dev instnce and creating events via rest api. But we able to create only cca 250 events per minute and we need create 300 events per second. Is there any limitation or can you give us some lead? Can we creat...

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Service Mapping

Email Digest is not rendering the header content in the Email

I had created the Email Template: "IncAssignToGroupDigest1" with Message HTML as below on sysevent_email_template table."Incidents have been assigned to your groups, please assign the incidents to individuals.${digest_content}" I had created the Not...

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More than one target records exists for target table sys_user with query LDAP import warning message

We have done LDAP integration in ServiceNow with below condiotions1. Active directory attribure - "objectguid" as coalesce field 2. Importing data scehduled configured for every 6 hours 3. Connection is good but when we check the import set after we ...

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PA – Monthly Unique Count of Incidents Not Updated for 7+ Days

Hi everyone, I have an indicator that captures incidents which have not been updated for more than 7 days.I would like to build a report that shows the monthly count of unique incidents that meet this condition.The key point is that each incident sho...

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Resolved! Script step's input variable value returning to "{{undefined}}" in Zurich patcg 7 Flow Designer

Dear all,In my flow action I define an inputs variables as seen belowThen I have script steps where I read those input values to create a records.When I test that script before publishing and then enter a value for description for instance, then in m...

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