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Resolved! Vanity/Custom URL configurations

Good afternoon!  I just have a few questions regarding the setup of an alternate URL/DNS Entry.  We worked with our Boundary team to develop a new DNS Entry/URL for our instance utilizing an IP address. We didn't notice any issues until we started se...

  • Question

CMDB

What does 'Depends on:runs by' and 'Depends on: Used By' means? 

  • Question

Attachment mandatory when the field is appear on the change Form

I have a requirement related to Risk Assessment and Change Management.When a user submits the Risk Assessment, if they answer “No” to one of the questions, a follow‑up question is displayed. The value from that follow‑up question is then copied to th...

  • Question

How to add background Image to the esc portal menu item?

I have added a new topic, and to that topic, I have included a few catalog items. This is working fine. However, I need to add a background color/image to the menu items, similar to what is shown in the images below.How i can achieve this ? 

  • Question

Unable to locate the source of form banner on CMDB table

Hi @every I am unable to locate the source of form banner as I attached , when I clicked on "Try THE NEW CMDB WORKSPACE" a URL will be opened , likewise a URL will be opened so now I would like to change the URL for "Click here to chat with us in tea...

  • Question

Unable to add fields into record section from UI builder

Hi All,Could you please help me on below issue.I have created one Section from UI builder and trying to add existing fields into that section, but unfortunately fields not showing in listexample : Subcategory   

  • Question

Send email on user deletion

I'm unable to see email sent to user after deletion in Notifications > emails, please have a look at this issue (function executeRule(current, previous /*null when async*/) {    var mail = new GlideEmailOutbound();    mail.setSubject("User Deleted: "...

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