ServiceNow Community

Need to Enable New view for End Users instead Default for ITAM workspace view

Hi team I am working on restricting visibility of certain fields/variables on the alm_asset form.(end users are redirecting from the dashboard asset list which we are showing their asset)To achieve this, I created a new form view called "restricted" ...

Question

Best practices around preventing skipped records

We are a new-ish customer using ServiceNow, haven't worked on the platform before and mainly use it for the GRC module at the moment. We want to stay as OOTB as possible to prevent skipped records, what would be the best way to make updates to defaul...

Question

Creating report

I need to create a report for problem metric to find the actual average of each state moving from one state to another and need the current state as well.

Question

UI Action with pop up SOW

Hi,Is there any way in the reference to also pass a query? for example that the user will only can select user that are active?unction onClick(g_form) { var fields = [ { type: 'choice', name: 'reason_code', ...

Question

Interaction Record Type Defaults to "Email" When Creating Case from Customer Portal – How to Set It

Hi Community, I have created a Record Producer to create a Case from the Customer Portal in ServiceNow. The record producer has some variables, and it successfully creates the Case. However, I noticed that whenever the Case is created from the portal...

Question

Resource Management Workspace - Unassigned tasks actions. How to handle visibility?

Hi Community! I was wondering if anyone can help me find where is the logic behind the actions on the unassigned tasks on the Resource Management Workspace: I need to restrict the "Assign work" action to only be visible for RESOURCE MANAGERS and not...

Question
Best Practices
Demand Management
Project Portfolio Management
Resource Management

Using Recipient List to populate Notification recipients

Hi all, We use a Recipient List to dynamically build our Major Incident recipients, this works great within Task Communications Management. The recipient list is added to the email client template when sending Comms for a P1/P2. What I want to achiev...

Question

How can I import tasks from excel into a board

From testing I know that I can define a data source, attach a workbook and define a transform map/field mapping to create or update tasks in a board however when using a custom column I see no easy way of determining the correct target field given th...

Question

Hide only my teams work widget from service operations workspace

I need to hide only "Incidents assigned to your team" widget from "Your Teams work" section in landing page dashboard of service operations workspace.Note: I have taken copied variant of OOB SOW and modified the "SowIncidentLandingPageUtils" UX clie...

Question

Fetch Project Number and Project description if task number is provided

Hello SPM Experts,I have a requirement to send a weekly email to all project users (it_project_user and it_project_manager roles) a summary of their tasks (task no, task desc, project no, project desc) which they have to complete in coming week. I fi...

Question

Temporarily add agents to Dispatcher Workspace

Field Service Management allows dispatchers to add any agent to the calendar in Dispatcher Workspace. This functionality, known as temporarily add agents, streamlines the process of bringing in additional resource into Dispatcher workspace. By defaul...

Article

Description field getting clear without creating any history

Hi team , on project form we have short_description field . if user update this value somehow it is getting clear after some time and no logs have been maintained in the screen shot u can see when iupdate this description value , it is getting cleare...

Question

Resolved! "Valid to" and pre-populate text in short description while republishing article

Hello All, When user click on re-publish ui action to republish any article. I want below things to work.1. "valid to" to be extended based on Knowledge base validity when republished2. Pre-populate a text in description stating "the article is re-pu...

Question

How to disable the Screen Meet option in Service Operation workspace(Incident Form)?

I am working on Service Operations Workspace (SOW) in ServiceNow. While creating a new Incident, the Screen Meet option is appearing on the right side of the form. Could anyone please help me how to disable/remove the ScreenMeet option only in SOW, ...

Question

Resource assignment is deleted after resource is assigned

Hello Community! At the moment a Resource Assignment is assigned to a Resource, it is deleted, and a new one is created within the same Resource Plan. I think this is expected to happen because on the resource plan form we can see the logs like this:...

Question
Demand Management
Resource Management
Service Portfolio Management