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After Business Rule not operating after modification from Employee Center

I have two business rules. These business rules are supposed to be run after a user enters an item in the Employee Center portal. The first is an After Insert business rule that is supposed to run when the Requested Item is created. It is supposed ...

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Due date field on approval table is populating created date

Hi Team , due date field on approval table is populating created date , due to which it is showing Overdue immediately after approval creation, how can we fix it . Can someone help me on this. Thanks,

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Export Excel and error 'Requested attachment does not exist' shows.

The above error occurred when trying to export the Work Order/Work order Tasks list based on the title referenced above. Steps to reproduce: Enter the Work Order list view (wm_order). Right-click > Export > Excel (.xlsx)/PDF/CSV The e...

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BCM module has complete button inactive for dependency assessments

I have a user who is attempting to complete their BIA. In one of their BIA's, there are no vendors to add in the dependency assessment for that particular BIA. However, the Complete button is grayed out, and they are unable to submit the BIA since ...

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Business Continuity Management (BCM)

suspend a HR Case from workspace is reverting to work in progress, and can suspend from native ui

When we are trying to suspend an HR Case from Workspace, a pop-up appears ans state changes from work in progress to Suspended, and after filling in the details in pop-up, the status reverts to work in progress and reason from pop-up is updating to w...

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Human Resources Service Delivery

Resolved! Dynamic Filter

I am trying to create some reports for a dashboard that would be unique each user that views it. In order to do this I would need to add filters that are dynamic to who is viewing the DB. Adding javascript&colon; gs.getUserName() works for the "Creat...

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How to make the catalog variable’s choice value populate the same choice in the catalog task field?

Hi,I need to map a catalog item variable choice (for example, Priority: Low/Moderate/High) to a corresponding field choice on the generated catalog task field (Priority: 4-Low, 3-Medium, 2-High).Can anyone please let me know the best way to achieve t...

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Help needed for logic — Closing RITMs based on Catalog Task states (Fix Script Cleanup)

Hi all, We are working on a data cleanup activity where around 1200 RITMs have 2000+ catalog tasks from the past year. The goal is to run a fix script that will automatically close or cancel RITMs based on the state of their related catalog tasks. He...

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Choices with dependency are not showing up on HR Agent Workspace

Hi Everyone, We have a requirement to create custom fields and display them on the HR Case creation page, specifically the Process and Subprocess fields. The Subprocess field should show options dynamically based on the selected value in the Process ...

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Problem Model Setup forces one model and no selection window when creating a new problem

When testing the ITSM Problem Model setup and creating a new problem, I am unable to not set a default model. In addition, when selecting a newly created model, the OOB model is always used. Also, no selection window appears when creating a new prob...

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With the Row Clicked event handler, how can I access the data in the row?

Hi all. I'm using UI Builder to create a page that loads and displays a Remote Table in a List component. For some dynamic components, I've added the Row Clicked event mapping to the List component, and I added three Update Client State Parameter eve...

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Share with us your most important lesson you learned from this ServiceNow implementation in the course.

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Notification needs to be triggered

I need to trigger notification whenever any customer updated comments in Req_item. It needs to send notification to the Assigned to person. We don't have assigned to person in req_item available only in sc_task.how can we implement it.

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create a template for the vtb card

I would like to create a card template for the VTB to include the same tasks (steps) in the checklist location. If we have projects to follow, we can take that template and use it to create our tasks etc. without creating the checklist item.

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Resolved! Flow Designer | Compare Requestor in Group Member Table and Create Task without Approval

Hi All, I have a requirement where , for example , if a RITM is raised using a specific Catalog Item, then in the Flow Designer, it will be required to check if the 'Requestor' belongs to the 'Knowledge Function Group'. If 'yes' then the SCTASK would...

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