ServiceNow Community

Stop Confusing Business Applications with Business Services: A Simple Guide for Everyone

One of the most common questions I hear in every CMDB or CSDM conversation is: “Should this go in Business Application, or should it be created as a Business Service and Service Offering?” This confusion happens everywhere — ITSM teams, application...

Article

504 timeout error in outbound http logs for rest message

Timeout error in http timeout error for outbound rest message. This is coming frequently. Please help us here

Question

UIB AJAX call

Hi everyone,I’m working on a technical dashboard in UIB that includes a client script. I have a simple requirement: retrieve all child project IDs for a given parent project.I created a data resource and bound a client state parameter to the conditio...

Question
Yokohama release

Need to hide "Add / Edit / Remove" buttons from Approvers related list in SC Task

I have a requirement to hide the Add, Edit, and Remove buttons from the Approvers related list (sysapproval_approver) on an SC Task after a particular task is closed complete. I created a Client Script (onLoad) on the sc_task table using: g_form.set...

Question

ACL Not working for internal users

As an internal user, I want to view and update RITMs categorized as internal so that I can manage RITMs securely. Acceptance Criteria = User has internal_user role; Can view RITMs where Categorization = Internal; Cannot view external incidents unless...

Question

Resolved! Service Portal Catalog Client Script Issue

What we are trying to do is hide the u_internal_external field from external users. This script seems to work but the problem is that users who are internal are not seeing the field. Initially I though there was code error. The ! implies that user wh...

Question
Scripting and Coding

The changes made in X form should reflect on Y form

I have two forms X and YBoth forms have similar fileds called compact which needs to be filledIf the filed compact is filled in X form it should automatically get updated in Y when they are linked with the common filed value Sec

Question
Incident Management

Resolved! Task Result: Failed for Assessment Simulator Task 2: Favorite a Filtered List (Content)

Hi All, I have completed the task, then too I am getting the task result as Failed when trying to validate the task. Please help, as to what must be going wrong? I have already marked My incidents as my Favorite and changed the color and icon too. sc...

Question

Hide Goals in strategic planning workspace

Hi All, Appreciate your help here. I am trying to hide the Goals icon in strategic planning workspace. After you click on the portfolio plans it appears on the left side panel. I tried using the show/hide module which is on the section below. But, ...

Question

Hide the ‘New’ button for related lists when the HR case state is ‘Closed Complete’

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, if an HR case is in the ‘Closed Complete’ state, I want to automatically hide the ‘New’ button for all related lists, such as Interview, Involved Parties, Allegation, and Evi...

Question

Performance Analytics Scripted KPI

Is it possible to utilize script to count the records on a table and display it in a dashboard? I'm talking about COUNT, not COUNT DISTINCT.

Question

Restrict editing related list record in hr agent workspace

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, there are multiple related lists. I want to restrict editing of list view records for the Interview and Allegation related lists.For example, in the attached image, I want to...

Question

How to model SAP transactions in CSDM 5.0 for proper assignment routing?

In SAP, we have thousands of transactions—some out-of-the-box and some custom (Z-transactions). We treat “bundles of transactions” as a kind of “virtual application,” to which we assign a support group.In ServiceNow CSDM, I’m struggling to find the r...

Question

Calendar view for users without resource_user role?

Hi everyone, I'm currently configuring an instance with SPM and one requirement is that users should be able to view their assigned/planned work on a calendar. My first thought was to use the My Calendar module. However, according to the documentatio...

Question

How to Increase the Width of the Search Bar in the List View?

Hi,I would like to increase the width of the search bar in the list view.For example, when I type “INC0000001” into the search box for the Incident Number column, I want the entire value to be visible without being cut off.Does anyone know how to adj...

Question