CreateApprovalRecords: Approval record was not created correctly for user

I'm getting this error when trying to diagnose a missing approval issue: Does anyone know what this error means and how this could have happened?

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Updating SaaS Integration with M0365 for new SaaS Products

Hi All,We have an OOTB SaaS Integration with Microsoft O365 as per ServiceNow documentation. I am inputting new entitlements and noticing new products we don't have being pulled in by our Microsoft O365 Integration. PPN: W83-00001Product: Microsoft W...

• Question
• Microsoft o365
• saas integration
• saas product without subscription product

Orphan Rules for CMDB health dashboard

Hi All As per CMDB health dashboard Orphan CIs are not showing because Orphan rules are not configured. Please give me some examples of Orphan rules that can be setup and what are the best practices to setup Orphan rules?

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Need to change the state in interaction table when customer Replies

Hi Everyone,I want to change the state On Hold to Work in progress when customer replies to an interaction form. I am facing a challenge here. There is no Additional comments or work notes got update when customer replies. How to achieve this?Your so...

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I need to trigger a survey from a button in Workspace.

I have created a survey. now I want to know how to trigger a survey from the notification. generally we do it using trigger conditions, it will be creating a new assessment instance. how can I achieve it? 

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Is there any possiblity that we can configure anomaly detection without MidServer in Evt Management?

I’m unable to install a MID Server, but I’d like to work on anomaly detection using machine learning in the demo instance for demonstration purposes. Based on the article below, it seems a MID Server is required Walkthrough guide for AIOPS and Metric...

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A user should receive assignment group notifications only for selected groups, not for all groups.

Requirement A user can be a member of multiple assignment groups.But the user wants to receive email notifications only for one specific group.The user does not want to receive notifications for other groups, even though they are a member of those g...

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Plugin Expiry & Update Tracking

 Hi All, A scheduled job is required to identify plugins that have expired or have updates available.The system should trigger a notification containing the relevant plugin details whenever an expiry or update is detected. Please suggest??  

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How to add step to click/select 'save as Draft' for catalog item in service portal using ATF

Hi All, I want to know how to add step to click or select the 'save as Draft' for catalog item in service portal using ATF.Thank you

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How to hide variables

Hi ,I have a Multi-Row Variable Set in which certain fields are required to be hidden. Customer Account : field is configured to be hidden at all times (made hidden). The condition-based visibility depends on the checkbox value (true or false). To ha...

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How Make Script Include Private or public in ServiceNow ?Where it is Used?

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How to check and validate Reports belong to inactive users and are part of a dashboard

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Create a List for Continual Improvement

Can someone explain me why I cannot create a list in data viz that queries from sn_cim_register_spotlight? Thanks.

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Custom durations do not support SLA pause conditions.

Hi All,Problem:  SLA pause duration seems not working. we tried creating custom script to calculate duration in SLA definition, so with this SLA pause conditions not working? is this known issue?  

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