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ServiceNow (SNOW), PIR stands for Post-Incident Review

What is PIR?A Post-Incident Review is a formal review conducted after a major incident has been resolved.Its purpose is to analyze the incident, identify root causes, and determine preventive actions to avoid recurrence.PIR is part of ITIL best pract...

  • Question

SNPI Story 4 - Make HHD Form Dynamic - Validate Task error

While performing "SNPI Story 4 - Make HHD Form Dynamic" task, getting error to validate task even when the UI Policy and UI Policy action has been created as expected. Can you assist what could be possible issue. refer below screenshots:

  • Question

How to get Actions Taken to appear in the PIR Timeline automatically?

When I look at the PIR for a Major Incident in the Major Incident Workbench it includes all of the activities in the Timeline, but when I look at the PIR for the same incident in Service Ops Workspace, it only gives me the Opened, Promoted, Resolved ...

  • Question

Workspace Homepage report editing

I have a custom created workspace (duplicate of SOW), how can i edit the report tables, as i want to add few custom tables to be added in reports 

  • Question

How to retrieve data with a Script Include in UI Builder?

I'm really new to UI Builder and have a business requirement that I need help with. Currently, in the core UI forms for catalog tasks (SCTASK), we have a UI Macro on the form that provides a list of consolidated work notes and user comments for the e...

  • Question

Getting Started Guide for Service Operations Workspace

Welcome to ServiceNow® Service Operations Workspace   Are you ready to start your Service Operations Workspace implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key ...

  • Article

Record watcher issue in UI Builder

Hello, I have created a record watcher in my custom workspace. But unfortunatelly it is not working. Here is the message that I recieve."403:Denied authorization to subscribe to /rw/** by processor: RecordWatcherAMBProcessor:subscribe_denied" I am tr...

  • Question

Conditionally Customize the Recommendations Tab in Service Operations Workspace

This is how the Recommendations tab (bell icon) appears on the SOW Incident record page today. In this article, we’ll walk through how to control the visibility of the entire Recommendations tab, and also how to selectively show/hide the "Recommended...

  • blog
  • Predictive Intelligence
  • Service Operations Workspace

Resolved! Enable audit for a table

Can some help me to enable audit for a table.

  • Question

How to use AMB Record Watcher in ServiceNow UIB

AMB Record Watcher Data Resource Hello!  There is a new, but not necessarily easy to find, feature in Tokyo that allows you to easily monitor a table and react to events in your UI Builder (UIB) application when a record changes in that table.   Thi...

  • Article
  • UI Builder : Next Experience
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