ServiceNow Community

Flow designer - For each only executing once

I have a very simple flow to trigger a notification. The flow's trigger is a daily schedule.The flow's first step is to lookup records using a GlideRecord query. The script used is var contracts = []; var grAstContract = new GlideRecord('ast_contra...

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Migrating operational data PROD A→PROD B without clone. what is the best method?

Context:We’re consolidating two production instances (servicenow Instance A → ServiceNow Instance B). A clone is not possible due to tenant isolation and timing constraints. We only need to move operational data (not configuration) and keep the desti...

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Case is not created when external user sends an email to Servicenow

Hi Everyone, We got a requirement wherein transport vendors (external users, not present in ServiceNow) sends an Email to ServiceNow and a case record should be created.We created a flow designer to achieve this requirement.While testing as an extern...

Question

Hardware Asset Ageing Dashboard

Hi, I am trying to create asset ageing report through Platform Analytics Dashboard. Please can someone help me or guide on how can i create the same. I want to create the same based on Purchase Date or Warranty Expiration date. I want it to be bucket...

Question

Issue Viewing Variable Data in HR Case Submitted for Someone Else via ESC Portal

Hi Community,I’m working on a request page in the ESC portal. The goal is to ensure that when a user submits an HR case—whether for themselves or on behalf of someone else—they can view all relevant details.Current Behavior:When a user submits a case...

Question

Desktop HP Printers - wanting to capture consumables in a report

Good morning everyone!We've been asked to build a report out that shows the usual (address/contact/CI name/SN/make/model, etc) but the one part that's got me a little stumped is how to capture HP desktop printers (your typical Laserjet, DesignJet, et...

Question

How to insert multiple images in catalog item.

i need to insert 3 pics in a variable of a catalog item in ServiceNow , based on the requirement user needs to be select the picture. can anyone tell me the step by step process for achieving this?

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Mismatch of Field types for Date on pm_project and resource_plan tables

Hello All We are creating a report in Platform Analytics in Yokohama and trying to compare two dates below. The type on this field is different and hence causing incorrect data matches. Is there a way to get around this issue? Please note: These Fiel...

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Resolved! Any potential issues with disabling "Process Expense Allocation" scheduled job?

Hi Community, We have been asked by a client to disable the scheduled job that updates the State field for expense lines from "Pending" to "Processed" as they wish to handle this manually. I found the scheduled job -> Process Expense Allocation which...

Question

SMS Integration with Twilio

I want to test SMS authentication for MFA. I understand that on the ServiceNow side, it's completed simply by installing the plugin and connecting with an ID and token. However, when I try to log in, I get the error: “Failed to generate 6-digit verif...

Question

Error: "Credentials are Missing" in flow Action "Copy attachment to SFTP Server"

Dear Peers, I got the Error in "Credentials are Missing" in flow Action "Copy attachment to SFTP Server". I am using the Connection alias. It is working in DEV, but when i moved to UAT and updated correct host name, Port number after i checked from ...

Question
Orchestration (ITOM)

COALESCE fields in transform maps

So I have a requirement where in the sheet there multiple columns I am taking 3 columns here for that I need Help1. name2. site ID3. companyIn transform map I have selected COALESCE true for site ID and company field this is check at the start if bot...

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Has Anyone Automated Application Deployment Using ServiceNow Catalog Items?

Hi all,I’m working on automating application deployment using a ServiceNow catalog item.The goal is to allow developers to trigger deployments through a ServiceNow form, which collects inputs like:Application name and environment (Dev/QA/Prod)Git rep...

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Cloud Observability - formerly Lightstep

Flow that automates adding/removing group type to a user group after Request from Catalog Item

Hi all, i need some help. We have a catalog item for users to request if they want to add or remove group types like itil etc. The user puts the information in variables and after that i call them in the flow.And how can i change the group type? If ...

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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