ServiceNow Community

Dynamically create a select box based on user roles / groups

Hello everyone, today I got an interesting question. A customer wants to have a dropdown where a user can only select items based on the user's groups or roles. I had the idea of writing the options into a table with a list field that holds the appli...

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Pause Duration for SLA's

Hi Team, We have a requirement that we need to have a field which will calculate the Business Pause Duration of SLA excluding the time between Resolved to Closed. Can we achieve this or do we have anything in OOBThanks and Regards,Akhil

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Hello from an Senior IT PM Exploring ServiceNow Administration and IT Operations Management

Hello everyone,My name is Abdellah Aitibour, a senior IT project manager with over 10 years of experience in IT infrastructure, cloud, and digital transformation.I’m currently expanding my skills in ServiceNow, and my main interests are ServiceNow Ad...

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Hi All, Notification is not triggering when user is mentioned in sidebar chat by @abeltuter

Hi All, Notification is not triggering when user is mentioned in sidebar discussion chat.For example: @abeltuter by default how to trigger or enable this.Plz help here

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How Business Duration Calculated in Incidents ,how this calculated?

There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?

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How to Remove Full Demo Data from ServiceNow Instance

The current ServiceNow instance contains a large amount of demo/sample data that was automatically populated during the initial setup. This includes sample records such as incidents, users, requests, and other test data that are not required for the ...

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After posting the worknotes they are still on the worknotes field Custom Declarative action

Hello All,I have created one delarative action called Resume and when we click on it it should open a popup with worknotes field as mandatory field.everything is working fine all the things.One glitch here when i cliekd on resume and provided worknot...

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Purchased vs Ordered Date in Hardware Table

Which date should be used in tracking the Purchase Order Date, is it purchased or Ordered Date

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SPM - Cannot update tasks in Preview

Hi,I am extremely new to SPM a story has been assigned to me. The story is This is in PROD from another user, I've been having issues with SPM lately... I noticed that I cannot update tasks from the Preview. I get this error. I copy a task, paste it...

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Reference qualifier not calling script include

Hi, I have a requirement in catalog item. I have two variables "Search for people" and "Type keyword for search" based on this I want users should be display in reference fields called "search results" but it is showing all users.I am using script in...

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Operational Plans not overriding existing Allocations

As far as I can see, if an operational plan gets created for a user after that user has been given an allocation to do work (eg on a project task), the operational plan does not seem to have the ability to remove or reset existing allocations, force ...

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Project Portfolio Management

How to Set Up Calendar Invites for Outlook Using ServiceNow

Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...

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Resolved! Inbound Email (sys_email) not listed in trigger table

Hi Community, I am not able to find "sys_email" table in trigger in flow designer. I need that table for getting subject, body etc., fields from that table to create work order from email.Is it possible to configure the tables in flow designer? Or is...

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Flow Designer

Has anyone integrated ServiceNow in a interally hosted VCS setup

We are looking to integrate the servicenow code changes in a internally hosted VCS setup like (GitHub)We are not allowed to MID Server due to security concerns.Please share your thoughts, if anyone else faced this situation and if yes, how did you ac...

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WSD workplace service

What is the “Execute Service Item” activity type in Workplace Services → Workplace Service ActivityHow does it work, and how do we find the record related to this activity?

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