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audit is enabled but not showing in Activity log.

Hi,In the alm_asset table when an asset is assigned to a person, the assigned date and time are not appearing in the Activities section,even though Audit is enabled. We can see this information up to l, but after that, it is not visible. Could someon...

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Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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Add Interactive Reports to the Customer Service Portal

Can interactive filters be added to the Customer Service Portal that control reports in the reports widget?

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Customer Service Portals

Kanban Board Component - Part 1 - Initial configuration

Kanban Board Component - Part 1 Table of Contents PrerequisitesInitial ConfigurationConfiguring EventsDrag and DropSwimlanes Article Directory Part 1 - Initial configuration Part 2 - Configuration reference Introduction This series of...

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Platform Analytics - Problem State View

I need a dashboard or report the records that have gone to Fix in progress in the last 7 days

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Resolved! Aborting MID Server upgrade due to pre-upgrade check failure: Signature verification failed: Manifest not found

"Aborting MID Server upgrade due to pre-upgrade check failure: Signature verification failed: Manifest not found" Has anyone ever seen this in the "MID Server Issues" related list on a MID server record? Edit: The error message is only appearing on...

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Which ACL option controls users access to Group By functionality on list view of a table ?

I have creates three new tables and let Servicenow create it's own roles which in turn has created default read/write/create/delete ACLS. However, users with those new roles aren't able to user Group By on the columns in list view despite the fields...

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Building URL dynamically to view a RITM in 'Workspace mode

I am trying to build an URL to open a RITM in ServiceNow (Workspace mode)When opening the RITM directly from servicenow,the following URL is presented: RITM0086545 | Service Operations Workspace | ServiceNow How can I create this URL dynamically for...

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Scheduled Data Export - Pre and Post export script execution

Hi All, I want to export incident table data to MID Server and I have created a export set and definition for that. I have some date/time fields for ex, "opened_at". I want to change the format in the excel sheet to "yyyy-mm-dd HH:mm:ss.SSSSSS". Coul...

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Hide Incident Summarization on the Incident Details Tab

Overview This article shows you how to hide the AI-generated Summary component from the Incident record Details tab in Service Operations Workspace. The AI-generated Summary feature is enabled by default on both the Overview and Details tabs of the I...

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Can we inactivate all the OOB 'Delete' Acls for some specific tabels which includes OOB tables also?

Hello,I have a requirement where we are restricting the 'delete' action for all the users in our instance and on all the tables which includes custom as well as OOB tables (eg. sys_attachment, sys_user, sys_user_has_role, sys_script, sys_user_role, i...

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Customer Security and Trust (CST)

CSS Classes and Rules

Hi All, does anyone figure it out how to apply CSS rules in UI Builder and what they are for? ServiceNow Docs regarding this topic is a joke. Create custom style classes and rules • Australia Build or modify applications • Docs | ServiceNow Has anyon...

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Understanding Retroactive Start and Retroactive Pause/Stop in SLA (ServiceNow)

Hi everyone,I’m trying to understand the concept of Retroactive Start and Retroactive Pause/Stop in SLA within ServiceNow, but I’m a bit confused about how they work in real-world scenarios.I have a few questions:What is the exact purpose of Retroact...

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How does Pause Condition work in SLA and why is it important?

Hi everyone,I have a question regarding the Pause Condition in SLA within ServiceNow, and I would like to understand its actual purpose and usage.As per my understanding, the pause condition is used to temporarily stop the SLA timer when certain cond...

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AI skill not working anymore

Dear all,since today we notice a wierd issue with our activated skills like summarize incident or incident resolution.When ywe try to execute one of those we get the following error :"Something went wrong while summarizing your incident. Please try a...

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