UI Policies- Incident table- unable to remove mandatory label

In the incident table- I have disabled all the UI policies, and yet the caller ID and short description are both still showing as mandatory. Any tips on how to fix this? 

• Question

List Collector variable choices

Hi All,We do have a variable set with one variable type as multiple choices and the catalog item level we have a list collector variable referred to ABC table and there is no relation b/w these two variables on ABC table level.Now we want display the...

• Question

How to move image above Support Resources in ESC portal?

HiI want to move an image above the Support Resources section in the ESC portal. I tried doing this using Page Designer but its not working as expected.Could someone please guide me on how to achieve this?    

• Question

VIP tag on Incident form in SOW

Hello, How can we implement  VIP tag in SOW while creating the Incident, The tag should be visible once the "Requested for" is filled. The tag should be visible before saving the incident, is this possible?

• Question

View Dashboard in Now Mobile app

I have dashboards created in performance analytics, I want to make it visible in Now Mobile App. Is it possible?

• Question
• Dashboards
• Now Mobile

The Case Against Catalog Consolidation

When dealing with your Service Catalog, consolidation is more often than not the goal for simplicity. The thinking goes, the fewer items your end users have to choose from the better the user experience. In my opinion bite-sized beats out catalog ite...

• blog
• Service Catalog

Aligning Sold Products and Install Base Items with CMDB

In Customer Service Management (CSM), modelling Sold Products, Install Base Items, and Product Models—and integrating them into the CMDB—can be a complex activity. In this article, I aim to walk you through how to do it properly using a practical exa...

• Article
• Customer Service Management

Is there a good way to 'group by' a date/time field in local time?

Is there a good way to 'group by' a date/time field in local time? It seems that although you can handle dates as a time series, you cannot 'group by' year, month, day, hour, or minute.For example, it seems that it is not possible to create a graph t...

• Question
• Dashboard
• Data Visualization
• Platform Analytics

Dashboard access

Access to this content denied based on report_view ACLs.When user is accessing the dashboard user getting this error Access to this content denied based on report_view ACLs.please provide the solution  

• Question

Using database view to report on variables

Currently, if I simply report on the sc_req_item table I am able to CHOOSE COLUMN select into Variables[+], select a catalog item and then choose from one of the field variables and add it to the column of the report.       Currently, I need to repor...

• Question

Can I cancel my Certified System Administrator

Can I cancel my Certified System Administrator schedule exam and re-scheduled later? Actually, is in schedule for November 9, 2025, and I want to reschedule for December 2025, but for now any slot in December are available, about Webassessor migratio...

• Question

Trigger Approval Notification on state changes

Hi All,I have a requirement to trigger approval notification only when state changes to Pre-Check Completed (custom state) on RITM. Currently It triggering only when approver is attached to RITM not on the states changes.Please find the below event ,...

• Question

Regarding the permissions held by the requester

In ServiceNow, there appears to be a role called "Requester." Could you clarify what type of user this role designates and what permissions or responsibilities are associated with it?

• Question

Task: Create Discovery Schedule

• Question