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What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights RohitGeorgV Specialist servicenow survey configuration for reference record How can I remove this reference record details from th... Read More RohitGeorgV Specialist Servicenow survey configuration How can I remove this reference record details from the survey when it is triggered. Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More Juhi Poddar Specialist 🌏ServiceNow Australia Release: A Closer Look at Workspace Lists & Forms If you have worked wit... Read More Prasanna_Patil Specialist Why Understanding OOB in ServiceNow Is Critical for Successful Implementations. When organizations tra... Read More Prasanna_Patil Specialist How to have tooltip on esc portal Hello All, I want to have a tooltip on esc portal when i hover on taxonomies and wi... Read More Ramya V Specialist Displaying Case Type Selector from “New Case” in Chrome Tab – CSM Configurable Workspace Overview This article ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: [EMEA] Software Asset Management Office Hours Hosted by ServiceNow 7 Apr, 2026 12:00 AM PDT Event Details Online ServiceNow Exchange: Discover What's New in the Q1'26 Store Release for Retail Industry Products Hosted by Abigail Lavadia 7 Apr, 2026 08:00 AM PDT Event Details Online April Speed Networking (EMEA Friendly) Hosted by madisonsext 7 Apr, 2026 08:00 AM PDT Event Details Online Technology Workflow Virtual Workshop - Strengthening Hardware Asset Governance Across the Lifecycle Hosted by Mayleen Fitzcha 7 Apr, 2026 10:00 AM PDT Event Details Online ServiceNow Exchange: ServiceNow Impact Office Hours Hosted by ServiceNow 7 Apr, 2026 10:00 AM PDT Event Details Online April Speed Networking (APAC-Friendly) Hosted by madisonsext 7 Apr, 2026 04:30 PM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Noa Assist - Chat recommedations on articles

How are articles recommended in chat recommendations in Now assist for agent? We have A knowldge base where can read = All active users. But Article template is broken in 2 sessions. (Instructions - ACL view for non itil/all and lower Instructions - ...

  • Question

ITSM Pro Change Success Score Dashboard issue

Hi,Assignment Group interactive filter is not filtering based on the assignment selected in the Change Success Score Dashboard. I would like to be able to edit sn_chg_score.ChangeSuccessScoreUtils script include and override method getDashboardURL to...

  • Question

Resolved! Knowledge Center in Yokohama 11 - Issues

Hi has anyone experienced issues with Knowledge Center that have been resolved with upgrading to Australia/Zurich? We're currently experiencing the following issues:- Publish button does not automatically save new content (work-around click save > pu...

  • Question

Knowledge Base Best Practice

Hey all, we're about a year into our ServiceNow journey and are working to get our Knowledge into a good place.The partner that worked with us to set up ITSM designed it so that there are two knowledge bases: IT and Public. Regardless of which one yo...

  • Question

Resolved! Updating existing Catalog item with Now Assist Creator

Is it possible to update existing catalog items with Creator? All skills are turned on and I'm able to create new catalog items with AI, but I do not see an option to modify an existing catalog item with AI.Am I missing something?

  • Question

Control not displaying in ServiceNow Portal for Control Attestations

Whenever I send a control attestation in ServiceNow to an attestation respondent, when they open the attestation, it does not have the Control that was attached to the attestation displayed in the Service Portal. When I check on my end for the respon...

  • Question
  • Integrated Risk Management (IRM)

Building Services for the 1st Time Lessons Learned

All - Soon our company is undergoing a zBoot, and we'll be re-launching our platform free from customization and with SN Discovery. What are the best practices to building out App/Business/Tech services since we've never done them before? The good ne...

  • Question

Enivornment, Used For and Service Instances

Hi everyone,I’m currently refining our CSDM 5 implementation and have a conceptual question regarding Service Instances (cmdb_ci_service_auto). In the Service Instance Wizard, we can only select Production, Test, or Development for the Environment. H...

  • Question

Question about SN scoped application mapping within CSDM 5

Hi SMEs, I am thinking how to best handle the below scenario:- We've built a scoped app in SN to manage/configure integrations more easily.- I would not consider this to be a Business App. It does not fulfill any major business capability, EA will no...

  • Question

Knowledge article template variations - what are you experiences?

Sorry about the long read! Note: I'm mostly curious to hear thoughts and experiences from your organisation — don't get too hung up on the specifics of our setup!  (And hopefully don't just answer that we need better content approval) We're evaluatin...

  • Question
  • Creating knowledge
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