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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Coffee Hallucination!

Just recently we have started seeing this in NowAssist chats inside of MS Teams. Any one else getting them?

  • Question

Reporting Purpose

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

  • Question

How to detect user working on UI or Portal

Hi All,Kindly help me here,gs.action.getGlideURI().toString().startsWith('api/now/sp'); in ServiceNow ,will this code like detect Custom Portal ? how it detect custom portal(/abcdef)? when I open record, when I raise request from /abcdef portal.or wh...

  • Question

create SCTASK based from an update of another SCTASK

Hi! I'm not sure if this requirement is possible.  After filling up the catalog item, SCTASK1 is created. In SCTASK1, there are 4 questions that needed to be answered (I have already set them up to not be visible in the catalog form, hence they are n...

  • Question

what is the best and safest way to copy emails ?

Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...

  • Question

Reclassify Computer as Windows sever based on processor name

Hello everyone, We have some Windows 10 CIs running on actual servers. We want Discovery to recognize them as servers and not as computers. The criteria we want to use is that if the processor is Xeon, it doesn't matter if the OS is Windows 10, it sh...

  • Question

Engagement Messenger - native mobile apps

Hi everyone. I am faced with potential problem of embeding SN EM into native mobile apps. I am fine with normal JS embeding into Web page.  Have someone implemented the Native App embeding for Engagement Messenger? IOS and Android.  Many thanks for a...

  • Question

Engagement Messenger - Multiple Modules

Hi Team, we had a scenario where we need to create different Engagement Messenger modules for different external applications (Multiple Modules for Multiple External Applications).Had the followng questions.1. How to identify in the Virtual Agent fro...

  • Question

Resolved! How to change the Contract renewal flow

Hey everyone, I have a request to modify the flow for contract renewal, the default flow does not allow modifications it is read only. I copied the flow and made the modifications needed but when I renew a contract it keeps using the default flow eve...

  • Question

Resolved! open issue

Unable to get all open issues  (INC, RITM, Change, Problem) at once. Would you kindly assist us with this report ?

  • Question

Platform Analytics: ITIL / business_stakeholder Report

TeamI need your HELP!Need to create a Data Visualization:1. Create a report showing users who ONLY has ITIL and does not have business_stakeholderProblem the report will show users who could have both and just just NOT show business_stakeholder role....

  • Question
  • In Platform analytics
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