HR Agent Workspace - Clear Subject Person and Opened for when HR Service Changes

[SravanthiK67950]

In the HR Agent Workspace “Create a new case” page, I need to clear Subject Person and Opened for when the user changes the HR Service after initially selecting a service.

The HR Service-specific fields refresh correctly when the service changes, but Subject Person and Opened for retain the values entered for the previous service.

I reviewed the existing HR Service onChange client scripts, including the logic that shows/hides service-specific fields. I also tested clearing the fields using g_form.clearValue() and g_form.setValue(field, ''), but the case-creation page continues to retain the values.

Is there a supported HR Agent Workspace/HRSD case-creation mechanism or event that should be used to reset these fields when HR Service changes? I would prefer not to modify OOB scripts.

[Ankur Bawiskar]

@SravanthiK67950 

client scripts etc won't work in that workspace page as it's a UI builder component.

you might have to clone the variant and then use UI builder scripts etc but it involves too much customization

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