ServiceNow Community

I want to order the CITEM quantity more than 10, and also need to use the Cart functionality.

I have a new requirement where users need to order a catalog item with a quantity greater than 10. Currently, we are using the cart functionality, and there is a limit of 10 choices. For our process, we need to implement some customizations while sti...

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assignment group is taking from assignment eligibilty

In a virtual agent after creation of interaction once agent is accepted the interaction, assignment group is setting from assignment eligibility, which functionality is causing this

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Some major Difference between Flow and Workflow.

What is Workflow?Workflow (built in the classic Workflow Editor) is the older automation tool in ServiceNow. It uses the Workflow Engine and is represented visually as a diagram with activities like approvals, tasks, timers, and scripts.It has been u...

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Resolved! UI Builder button on Dashboard to trigger a flow

I have a button that I have added via UI Builder, however it doesn't do anything yet and I do not understand how to add an 'event', so sorry to ask, but I'm looking for a full step by step guild if someone is willing to assist please? Ultimately what...

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How to hide Save button in workspace (SOW)?

Hi All,I have a Save button on the incident form in Workspace and there is a Business Rule that prevents the incident record from being inserted when certain conditions are met, and it returns a custom HTTP status error message.When the record insert...

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cannot apply exclusion rules

Hello,I am having trouble executing exclusion rules.I followed the steps described in the official documentation to set up the rules.1. I defined the exclusion rule with the following criteria:Schwachstelle.Quellinstanz.Name=Tenable.sc and Schwachste...

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Vulnerability Response

How can i add incident number and some description on top the survey widget.

We have a requirement to show the incident number and some description on top of the survey widget.Our instance was configured to show assessment (Survey) to the user who raised the ticket, once the ticket gets closed. For now, we are using a custom ...

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Agentic AI Adoption Playbook for Now Assist on ServiceNow

Agentic AI Adoption Playbook Put AI to Work. For People. A strategic playbook for adopting Now Assist and Agentic AI on the ServiceNow platform, from first activation to enterprise-wide autonomous workflows. Important: This playbook is based o...

Article

Knowledge gaps identification (ITSM) skill

Hi, for the Now Assist skill ‘Knowledge Gaps Identification (ITSM)’, is there any official documentation that explains how to use this skill?i have this once's but its not conclude the how to use it just explaining the optionConfigure Now Assist Skil...

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Now Assist Usage reports

Hi Team, Recently we have implemented Now Assist for ITSM skills in our project.Our client has asked some info as below- 1) How effectively are the Now Assist for ITSM skills being utilized within the project?2)What benefits have been achieved by ac...

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Want a help in CSA certification.

Hello Community,I am seeking help in getting CSA certification to advance my career in ServiceNow as the cost of the certification is way too much for me given my financial condition ,so any kind of help will be highly appreciated. If anyone having a...

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Truthfulness Hallucination Chat Eval

Hi,Is there any document for this Truthfulness Hallucination Chat Eval skill

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How parameters gets pass from tool to AI Agent

During my practice on AI agent , I face something which is not easy to follow which is the way parameters output from tools as send back and use by the AI Agent For example I have an AI Agent which is based on the 2 following tools:I get a Tool named...

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incident form is readonly after zurich patch 7 upgrade

After upgrading from Zurich Patch 6 to Patch 7, the Incident form has suddenly become read-only for me. Is this expected behavior after the upgrade? If so, could you please advise on the recommended solution to resolve it?

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how to customize workspace button

In Risk Workspace → Risk record → Related List → Risk Response Task:I created a new button to create a Risk Response Task.But the problem is:When the task is created, it does not specify which task type to create.In ServiceNow Integrated Risk Manage...

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