ServiceNow Community

Summary Artigos/Posts publicados nas redes Janeiro/2026

Minha jornada no ServiceNow começou lá por 2017–2018 e, desde o primeiro momento, fiquei profundamente impressionado com a comunidade. A vasta troca de conhecimento, a riqueza de informações (gratuitas) e documentação disponíveis, e a disposição das ...

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map the state field from an Incident to an issue in JIRA using the JIRA spoke

Hi, How to map the state field from an Incident to an issue in JIRA using the JIRA spoke. Regards,AB

Question

How to add a field in the personalize columns of Strategic planning workspace in servicenow

How to add a field in the personalize columns of Strategic planning workspace in ServiceNow. I'm trying to add some fields in the personalized columns in the Planning portfolio configurations, But it's not getting added to the Personalized column in ...

Question

REST Integration with Dell Tech Direct

I wanted to put together a brief article around integrating ServiceNow with Dell's TechDirect warranty API to collect an asset's Warranty Expiration date. In this article, I will detail the Outbound REST message setup, scripting the business rules an...

Article
Integrations

how to redirect user to a different page and close it automatically using a server side script

how to redirect user to a different page and close it automatically using a server side script inside a UI Action:how can i adjust this script so that it wil redirect to the new window but it will be closed automatically if (result.status === 'succes...

Question

Two-way Email Integration Between Two ServiceNow Instances

Hi All, We are planning to implement a two-way email integration between two ServiceNow instances (Instance A and Instance B) using Inbound Email Actions and Outbound Email Notifications. Business Requirement:In Instance A:When an Incident is assigne...

Question

CSM Portal Launch - Customer Training/Guidance

Hello! We're looking to launch our CSM portal in the next few months and I'm interested in what sort of trainings others have provided for B2B customers in advance of such a go-live, at the time of go-live, and over the course of the weeks and months...

Question
Customer Service Portals

(Article 2 ) My cheat sheet on Data Foundation (CMDB & CSDM)

My cheat sheet to easily memorize few important topic about data foundation. CIS- Data foundation is one of the ‘not easy’ exam . So here is my cheat sheet.This cheat sheet aims to make it easier to help community members to memorize few important po...

Question

How to add watchlist members to the notification's recipients list

Hi Team, How to add watch list members as recipients for SLA notifications (task_sla)QuestionWe have an email notification built on the task_sla table (SLA 50% breach).Currently, the notification is sent to:Assigned to user (working), i.e, Task.Assig...

Question

Send email with only newly added attachment for Network assignment group incidents

Hi Team, I have a requirement to send an email notification when a new attachment is added to an Incident, but only for incidents assigned to the Network assignment group. The email must include only the newly added attachment.Previously attached / o...

Question

if any attachments submitted with the HR case, include those attachments in the email.

HiI am working on a flow(hr core scope) where I am using the send email action to send case-related details. The challenge is copying the HR Case attachments into the email notification.Attempt 1: OOB “Copy Attachment” ActionI tried using the out-of-...

Question

Adobe E-Signature with ServiceNow

Hi All, Anybody has implemented the e-signature with adobe sign in ServiceNow. Our requirement is to send the pdf for e-signature to the signees in the catalog variables and get the signed document after that. Has anybody implemented the same, then k...

Question

Jira request body custom action error

I'm trying to pass the catalog variable value to Jira from ServiceNow in flow designer using custom action, I see the status code 200 but I don't see the record created. The issue will be coming when I pass some text value & multiple fields in Summar...

Question

Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

Question

Trigger SC TASK FOR CMDB CPP SUPPORT TEAM

Hello Community,There is a requirement to trigger multiple sc tasks based on "yes/no" condition.The scenario is they want to remove access for cmdb applications while a offboarding ticket is raised for a user .It would include multiple applications a...

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