My dev instance is down (dev190483)

[danilescumi]

Hi, 

My dev instance is down. Would someone be able to assist and bring it up again?

Trying Refresh does not seem to do anything.

Thanks!

[Dr Atul - LNG]

Hi @danilescumi 

I’ve been using my PDI without any issues since this morning, but I’ve noticed several posts in the ServiceNow Community today reporting PDI failures or unavailability. Based on the responses and recent experience, this appears to be a known issue affecting multiple users.

A few points to consider:

1. There is currently no dedicated support available for PDI, so there isn’t much we can do from our side while the issue is ongoing.
2. If you can wait, I would recommend waiting a little longer. Some users have reported their PDI coming back online after a few hours, although there is no guaranteed timeframe. Based on recent reports, it may take anywhere from a few hours to 1–2 days.
3. You can release the current PDI and request a new one, but be aware that you will lose any data or configuration stored in the existing instance.

There have been around 3–4 community posts today about PDI failures or unavailability, so you’re not the only one experiencing this.

The issue might be related to ServiceNow's ongoing transition to a new release and the rebuilding/provisioning of PDIs, which could be contributing to instances being temporarily unavailable.

For now, patience is probably the best approach. If you have important data in the current PDI, I would avoid releasing it and give it some more time. If there is no important data and you need a working environment urgently, requesting a new PDI could be an option.

Backup and restore you PDI data 

https://www.servicenow.com/community/developer-blog/how-to-backup-your-personal-developer-instance-p... 

[Tanushree Maiti]

Hi @danilescumi 

I just checked my PDI, and it is working fine.

If the Refresh option is not working in the Developer Portal and you need a PDI urgently, you can request a new instance.

If it’s not urgent, I recommend waiting for 2–4 days to see if the issue gets resolved.

Please note that support is not available for PDI.