ServiceNow Community

Auto close the interaction record when the associated inc/req is closed

we have a requirement, when the incident or request is closed, automatically the interaction record needs to close. Already we have a Ui button in SOW interaction form, when we click the button in the interaction form, the incident or request will cr...

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Can two user update the two different variable set simoulteniously before submit the request

Hi Folks, In ServiceNow, can two users update two different variable sets simultaneously before submitting the request on the Employee Center portal? If anyone has any solution on it. Thank you in advanced! Regards,Pravin

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AI now a part of Snow customers packages?

Just came across this press release that states that AI is now included in all packages for servicenow customers from today. Is this true and how do we get started with it? ServiceNow moves beyond the sidecar AI era, giving customers a complete AI-na...

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Catalog Item Details Missing Under My Requests After Opting In to Enhanced Request Experience

Hello Community, After opting in to the Enhanced Request Experience, we’ve noticed an issue where catalog item details are no longer visible under My Requests. Issue DescriptionThe request records are being created successfully.In the My Requests vie...

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Social Media Glyphs

Are the social media glyphs here on this site not available in ServiceNow? I don’t see a glyph for X or Tiktok in my instance.

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Admin/Users are not able to Add/Remove Fields/Columns at list view of Table (Personalize icon is no

Hello Folks, In parent domain customized view on Table of incident and on child domain Dummy B I am able to same view set on incident table, but I am not able to right click on header of table also not able to click on 3 dots after column name. Appli...

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Resolved! Add a button on Incident Related List in service operation workspace

Hi,I have to create a Add button for cases related list on incident record in SoW. I followed few of the articles from community.https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta-p/2332003 https://ww...

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Auto close SCTASK after 7 days, if no response from customer

Hi,We have a flow running on RITM, when Sctask created and when state = onhold, substate = waiting for customer for 7 days, and no response received, then the catalog task should be closed, if state/substate changes before 7 days, then the timer shou...

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Security Data Filter and Security Attributes how to get Lookup Table and Lookup Column in the script

Hello, I would like to know if there is a possiblity to access "Lookup Table" and "Lookup Table Column" in Security Attribute script? Please see attachment for more info. Thank you!

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Delay Incident creation via Alerts

Hello All,We create an Incident for memory depletion. This has led to many Incidents that auto-close themselves in less than 10 minutes (if the resources free up memory ), we receive an alert on stability which would resolve the incident. We are look...

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How to delay a notification for 10 minutes before it triggers.

As per the requirement i have created one new notification and that notification should trigger everytime when a new incident is inserted/created but it should trigger after 10 minutes of incident creation.notification should triggers to assigned to ...

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Event Management: How to delay auto incident creation on purpose?

Hello, I am looking away to delay an auto incident creation for a little bit like 5 or 10 minutes. I tried it on the Alert Managment rule using filter conditions on Created or Updated, but that does not seem to work. Any ideas on how this can be achi...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Three‑strike reminder logic when Incident is On Hold – Awaiting Caller

Hi Team , Problem StatementWe have implemented a 3‑Strike rule using Flow Designer for Incidents that are put On Hold with reason “Awaiting Caller”.Expected behaviorWhen the Incident is Resolved or Closed, the strike monitoring must stop immediately...

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Restoring legacy functionality in Knowledge Center & current bugs

We are on Y12 hotfix 2. We are wondering if the following legacy functionalities are on the roadmap or will be available in Australia:- Insert and Stay form option- Ability to download and view attachments (PDFs/Excel/etc) that are not images In addi...

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