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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad Virtually: CreatorCon Hackathon Team Formation on Tuesday, 4/21 Find Your Squad: Creat... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

PDI Instance lost

I lost my instance https://dev211496.service-now.com/I used that instance in a daily basis now I dont understand why is not in my developer profile, I have a lot of work there  how can I restore or get the information of that instance?Please help me ...

  • Question

Resolved! Platform Analytics Task Failed

I am working on the Platform Analytics Task and following the instructions.  I validate my work and it looks exactly as shown but it keeps failing.  What am I doing wrong?  

  • Question

Transfer interaction to agent only within same group

When on an interaction, an agent uses the Transfer to agent function but the list of available agents shows all online agents from all groups. They want it to only show online agents in the group that the interaction is assigned to. Is this possible?

  • Question

Resolved! Properly Assigning Users as Live Chat Agents (Only SysAdmin Works)

I decided to check out Live Chat Agents within our Dev instance of SN.  I went through the wizard, installed every thing, went through the configuration. As the System Admin i can go to my Agent Workspace, go to my INBOX, set myself as ONLINE. I impe...

  • Question
  • Interaction Management

Form Builder - Hide Header Annotation

Hello there, I am trying to understand if I am able to hide an annotation (Header Text) from my incident form/view: Test The scenario (UI policies applied to the fields):If the Funded File field is set to "none", the Header Text annotation and the tw...

  • Question

Created new Service Channel but it saying no agents are available

Hello Everyone ,1.We are created a new service channel and a queue Service Channel Name: ABCQueue:  XYZ2.We have added the same queue on the flow "Live Agent Routing"3.We have added the New Service Channel(ABC) in the above queue(XYZ))4.But still we ...

  • Question

How to validate duplicate check

Hi everyone, I’m working on a Service Catalog item (e.g., “Software License Request”) where the user enters a license number. My requirement is to: * Check in real-time if the entered license number already exists in the system (e.g., in sc_req_item ...

  • Question

Need help displaying messages on form

Hello @Everyone need help on below requirement Ive requirement when approvals are rejected in authorize state the state transtioned to new state also planned scheduled dates are also changes automatically(which triggered from workflow script)based on...

  • Question

Custom control objective impacts other control objective status?

Hello community, Recently I import all cyber control objectives of my companie into servicenow, and I notice that servicenow already have many control objectives from frameworks. I would like to know if there is a way OOTB to attest my cyber controls...

  • Question
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