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how to auto populate CI field in incident with respect to problem it is attached in ServiceNow ?

Hi , How to auto populate CI field in incident with respect to problem it is attached in ServiceNow ? If I am changing CI field value in problem record then the value of CI field on associated incident also get updated . How to achieve it ? Thank you

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Auto-Closing Incidents Triggered by Logic Monitor Integration

Hello All, We are experiencing an issue with Incidents created through the Logic Monitor integration. These incidents are generated for collector failovers, and the failover details are included in the Incident description.When the failover is restor...

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Resolved! Need compare the value entered in variable, is existed within Building [u_buidling] table

In the ServiceNow catalog item, there is a variable:1. What's the name of the new data centre? (what_s_the_name_of_the_new_data_centre) – which is of type String.I need to compare the value entered in this variable against the Name field in the Build...

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Grant Programs in Public Sector Digital Services

I created a Grant Program and Its stuck in READY TO PUBLISH state. I dont see any errors or notifications. What needs to be done for the Grant to be published?

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Select multiple objects in a List-type control

Hi, How can I select multiple objects in a List-type control at once and assign values to them?Looking forward to your help.

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ITOM Academy

Welcome to the ITOM Academy! In this monthly webinar series, the ITOM Product Management team and other ServiceNow SMEs will share leading practices for ITOM Visibility, Cloud Accelerate and AIOps LEAP products, and you will be able to ask questio...

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ITOM Visibility and Cloud Accelerate Academy

Managing Digital Interfaces and Integrations in Enterprise Architecture

Interfaces, APIs, microservices, etc. and integrations are crucial parts of the IT fabric. Understanding and cataloging your Interfaces, Integrations and how they interact with your Business Applications is critical. Digital Integration Managemen...

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Live on ServiceNow: [APAC] ServiceNow Impact Office Hours

Join our ServiceNow Impact Office Hours, where you can connect directly with the product team to ask questions, get insights, and discuss best practices. Whether you need guidance on key features, roadmap updates, or troubleshooting help, this is ...

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Script Include Not Working on getrowcount

var countofrec = Class.create();countofrec.prototype = { initialize: function() { }, reco: function (xyz,desc) { var gr = new GlideRecord("xyz"); gs.addInfoMessage("Inside Script Include"); gr.addQuery('short_description...

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BCM(Business Continuity Management) Module Out of the Box Features

what are the out of the box features of the BCM module? give list of the features and brief them in short form to get clear understand on them

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Dashboards Simple List: How to combine group by sections

I created a dashboard with a simple list view widget. It is currently grouped by on specific field on a form. The group by split it into three sections, yes, no, or empty as the answer for the field. I want to combine the no and empty fields. Is ther...

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KB Article form does not have the table sn_compliance_policy available as a related list

The KB Article does not have the table sn_compliance_policy available as a related list even though the pollicy table has a reference field linking to kb_knowledge.How can I add it to the related lists so that I can see all the policies that link to ...

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Attachment is getting stored on ZZ_YYsc_cart_item not on ZZ_YYsc_req_item.

Hi all, We have catalog item with attachment variable and attachment is getting stored in sys_attachment table with table name as 'ZZ_YYsc_cart_item' and table sys_id as catalog item sys_id. So that non-admins are unable to download the attachment. ...

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Smartsheet integration with ServiceNow

Hi All, I have the below requirement to configure ServiceNow - Smartsheet integration. Whenever few fields in Business Impact Analysis table changes, then the updated field values should be transferred to Smart Sheet. Please assist. Thanks & Regards.

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Hide comments on KB Articles that are in a specific Knowledge base

Has anyone successfully hidden comments on Knowledge articles within a certain Knowledge Base for users without specific roles (sn_hr_core.admin, knowledge_admin, admin) while keeping the comment submission form (kb_feedback_section) visible in Xanad...

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