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• Question

all Single scores widgets are now showing decimals paces after migration

Whenever migrate or created a report of Single scores widgets in platform analytics they are now showing decimals paces after migration in zurich. How to fix this to reflect in only exact score numbers instead of decimals for the all the dashboard.

• Question

Can we have search or typeahead functionality for choice field in Workspace

Hi,Can someone help me with do we have any attribute or property OOTB which allows to have search or typeahead functionality for choice field in Workspace. Thanks

• Question

How to Integrate ServiceNow to Power BI?

Hi All,We have a requirement to integrate a ServiceNow with Power BI.  The main objective is to display the data from ServiceNow dashboard to Power BI. We have few dashboards based on ITSM application. I want to know how complext it is and approximat...

• Question

Parsing email body into Inbound Email Action

Good day, I'm trying to figure out how to get data out of a table in an email, and I've scoured multiple articles and utilised this already - How to read body text in Inbound EMAIL Flow - ServiceNow CommunityHowever, it doesn't work for our instnace ...

• Question

Unable to retrieve the next page by Passing continuation token in azure devops api

Hi all, I am working on fetching the inactive users based on lastaccessed date from memberentitlement API of azure devops and servicenow rest message. during initial call, i get continuationToken in the result. As per doc, i need to pass it in the ur...

• Question

Clarification Needed: CSA Exam Rescheduled to November 15th (Migration Window Concern)

I had originally scheduled my CSA exam for November 2nd, but I rescheduled it to November 15th. I recently read that this period is part of the migration phase for new products. Will this have any impact on my exam? Do I need to reschedule it again f...

• Question

How to edit and delete messages from interactions in virtual agent chat

I want to provide the ability to edit and delete messages sent on interactions between attendants and users inside virtual agent (chatbot). Is there a way to implement this behavior on Servicenow? 

• Question

task_sla record created twice for single record

Hello All, Good day!! I have a transform map which create a record in custom table. The state for task is closed complete. When transform is ran and record is created, task_sla for the record is getting attached twice. SLA start condition - L2 servic...

• Question

Client Software Distribution (CSD) 2.0 – End-to-End Setup & Workflow for Intune & Jamf

PrerequisitesBefore beginning the setup for CSD 2.0, ensure the following plugins are installed:CSD 2.0 PluginMicrosoft Intune SpokeJamf SpokeAdditionally, verify that your selected providers (e.g., Intune, Jamf) are properly integrated and enabled.M...

• Question
• CSD 2.0
• Intune
• jamf

custom Pop up message

Hi there, I have a requirement based on the variable selected in the record producer. We need to populate the pop up message which should have 4 buttons upon selection we have to redirect to a specific form in the portal.What is the best way and how ...

• Question

Restrict the deletion of attachment

Hi ,I have a requirement to restrict deletion of attachment post submission of request for particular catalog item.I followed this -https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0825743It works well, but on portal even though...

• Question

Finding all the workflows which are routed to specific group

Hi Anyone can help to find all the workflows which are routing to specific groups or task activities, we have new task to replace the group in all the workflows as currently groups are consolidating.  workflows or catalog item names are not given. Th...

• Question

How to add static option on Lookup Select Box catalog item variable?

Hi,I have one requirement. I have three catalog form questions (Q1, Q2, Q3) referencing the same table. Q2 options depend on Q1, and Q3 options depend on Q2 using logic in a Script Include. I need to add a static option to Q3 regardless of the dynami...

• Question