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Fields not populating on backend table when request is submitted through record producer

On record producer form, on selection of supplier name couple of fields get auto populated, However auto populated fields not captured in backend table

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Prevent Problem Task Closure When Associated Change Request Is Not Closed

Hello all, We encountered an issue where a Problem Task is getting updated to Closed even if the associated Change Request is not in a closed state. The system displayed an error message but still updated the state. To fix this, I tried modifying a B...

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UI Builder Client script to set form Field value

Hello,I have a UI Builder page with a form component, and the form controller (id=record) is set to use the incident table. I want to update a form field’s value using a client script. I tried two methods based on the documentation, but neither worke...

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Override notificationsotifiaction

I have a reqirement of triggering the custom notification , where i have used the check condition like disable default notifications ==true in custom notifications, but still it is triggering the OOTB notifications , is the overrides field in the not...

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SOW Problem Overview – Category/Subcategory Dependency Not Working

I have configured a Category → Subcategory dependency in the dictionary level. for the SOW Problem Overview section. However, the dependency is not working in the SOW Overview UI. The same dependency works perfectly in the Problem Details tab in SOW ...

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Add UI action to add watch list on sysapproval_approver table

user should be able to add user email in watch list through ui action

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Step Up Your Security Game: Enabling Multi-Factor Authentication in ServiceNow for All the Users!

In this article, I will discuss how to enable Multi-Factor Authentication for all the users in ServiceNow. Enabling Multi-Factor Authentication (MFA) in ServiceNow is crucial for several reasons. Firstly, it adds an extra layer of security to...

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How to enable process mining on customized tables?

My current implementation of Process Optimization (sn_po) allows process mining only on ITSM tables (incident, problem, change_request, etc.). Do I need an additional license, or would upgrading to a newer Process Mining plugin be sufficient?

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Is it possible to configure document templates for IRM or ITSM?

Hello, Is it possible to use document templates for IRM or ITSM? As I have installed the plugin on my PDI - Document Templates [sn_doc] where I have only ITSM, the plugin was installed but I cannot see anything on the filter navigator related to it....

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Audit Management

CWM Connected Work & Custom columns

In the FAQ post it's mentioned that enhancements are planned for connected work items - move on Kanban boards and display under 'My work' view.Is it planned to enable custom columns to be displayed for the connected items? For example custom columns ...

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configuring Stepper component for Incident table in UI Builder (dynamic state based stepper)

Hi everyoneI am trying to configure a Stepper component in UI Builder for the Incident table and I want the stepper to automatically sync with the current state of the Incident record that is open.I do not want to use a Transform Data Source or any c...

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Set survey to trigger every quarter

I have a survey I want to trigger every quarter for members of a particular group. On the related list of my Survey Definition [asmt_metric_type], I can add trigger conditions, however these seem to require specific events to trigger. On the Survey D...

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Short description on work order template will not save

Trying to create Work Order Templates and everything in the fields will keep except for short description. It accepts input in the string field but when published it disappears and is not visible (telling me field is empty). We would like to populate...

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How to pass previous values from business rules to script action in servicenow

I am unable to pass previous values to script action from Business Rules. could you please help me. Many thanks,Raghuveer

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