ServiceNow Community

CMDB AI Data Mapping (CSDM)

Hi All,How are you mapping AI components in CMDB (AI tables) within CSDM for third-party applications (Saas & on-prem)?Any best practices or data mapping approaches?

Question

Moving reports to a different application scope

HI,Is there a way to move multiple reports to a different application scope?We've got around 100+ reports that wa previously created in classic UI by users on 'Planned Work Maintenance' application that they can't edit now in Platform Analytics, sinc...

Question

AI Strategy in CSDM

Hi Everyone, Our organization is currently defining our AI strategy within the CSDM framework and we are looking for insights on how others classify these solutions. 1. How are organizations defining their AI strategy within CSDM? 2...

Question

Several fields hidden in the New Incident Record form/inc details form

I am not able to see the "impact" field, the fields under the Impact Section, or the fields under Related records section when creating a new incident, or viewing/editing an existing incident details on the Service Operations Workspace.My team membe...

Question

Enterprise Architecture Patterns for ServiceNow Platform Expansion

Enterprise Architecture Patterns for ServiceNow Platform Expansion As organizations adopt ServiceNow across multiple business domains, the platform often evolves from a specialized IT service management solution into a broader enterprise workflow pla...

blog
Best Practices

Survey Triggers

We have a survey we want to trigger for every RITM that specific fulfiller groups do work on (close a task). it seems to work fine for me as an admin, even when i impersonate someone, but it does not trigger for anyone else. I'm stumped. we are using...

Question

How to Implement Okta integration using Okta spoke

Hi All,I am looking to send user information to Okta to update few details. what is the best and easy way to do it, through spokes or API integration? I found in docs that Okta spoke provides few actions to update user profile, but I am unable to ins...

Question

Enabling multiple RAM for one entity class

Hi Experts,I am facing an issue while configuring Risk Assessment Methodologies (RAMs).Currently, for an Entity Class (e.g., Department), only one RAM can be configured because it is set as the Primary methodology. Due to this configuration, the RAM ...

Question

How to preserve ATF Test Suites before clone refresh?

Hi Community,Our test instance is scheduled for a clone refresh and I want to makesure I don't lose our ATF (Automated Test Framework) work before itgets overwritten.We currently have around 50 test suites with their associated testcases and test ste...

Question

Risk workspace

Under risk workspace, if I open risk event then there is a related list tab "Risk" .there is a declarative action "Add" .If I click on add to add risk then what are the risks available to select as per OOB functionality.

Question

Redirect Approvers Based on Role (Workspace vs ESC)

Redirect Approvers Based on Role (Workspace vs ESC) Description In some scenarios, approvers receive email notifications with links to review approvals. However, based on their roles, users should be redirected to different interfaces. Users with th...

Article

UPDATED: Issues accessing ServiceNow University (clock)

If you have experienced this issue, please try logging in again as we believe it has been resolved. There is no need to create a case at this time. I'm seeing a number of folks having issues accessing ServiceNow University this morning. If you're i...

Question

About ServiceNow Licensing Guide

After analysing every ServiceNow licensing reference page and knowledge article available, I've pulled everything together into one place attached as a reference workbook at the end of this post. The Three Models Know Which One You're In: Servic...

Article

Resolved! Steps to Configure Fields on Task Cards and Side Panel in Dispatcher Workspace

Adding Fields to the Task Card in the Task Panel in Dispatcher Workspace1. Navigate to the app_cmn_field_set table.This opens the Application Field Sets. 2. Open the record named "Dispatcher Workspace Task Card".3. In the Application Field Set Items ...

Question

Anders Figenschow MVP 2026: My Community Power

During the 11 or so years I have been working exclusively with the ServiceNow platform, I also bring with me the knowledge from before those years. I worked as a developer, worked with hardware, built cool stuff, and had fun. My goal is to bring for...

blog