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Exclude software asset on CI

shwetakr
Tera Contributor

Could you please explain how the "Exclude Software Asset on CI" functionality works in the backend? Specifically:

  • How does ServiceNow process an excluded software asset internally?
  • Does excluding a software asset impact Normalization, Software Discovery Models, or Software Models?
  • Does this feature have any impact on the CMDB or Hardware Asset Management (HAM)?
  • Are there any dependencies, limitations, or implications for other ServiceNow applications or modules when this feature is used?
  • What are the recommended best practices and considerations before enabling this functionality?
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