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Where a new label/title reflects enabling 'configure section terminology' & relabeling in RAM (GRC)

Hello experts, I need a quick help that there is a check box in Risk assessment methodology (RAM) called 'Configure section terminology' and if we check that box then a new tab gets enables in the assessment(for example inherent assessment or contr...

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Resolved! How to set up 3 levels of factors for 'Inherent risk assessment' in RAM (GRC: advanced Risk)

Hello Experts,We have a requirement to set up risk assessment methodology (RAM) for risk assessment. To do that we need two factors(Level 1) under Inherent assessment, then each of those two will have some factors(Level 2) and then each of these fact...

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Master Now Assist on ServiceNow: Free Video Series (Basics → OOB Skills → Advanced Topics)

Hola Community, AI is becoming a core part of the ServiceNow platform, and Now Assist is one of the most impactful features transforming how end users, agents, and developers work. To help the community understand, adopt, and implement Now Assist c...

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Resolved! Show or Hide

I have 5 business area on when user select on of them specific variable will be display with their own choice.Example business area = a1,a2,a3,a4,a5for all of them we have separate type of request with own choices how do i configure show or hide it....

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Dynamic fields not loading in Jira Update Issue action when Issue ID is passed dynamically

Hi All, I am using the Jira Spoke - Update Issue action inside the flow designer. When I manually enter a Jira issue Key(example ABC-123), the dynamic fields(Additional fields) load correctly.But when I pass the Issue ID dynamically from a previous s...

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response to be converted into integer type

Hi Team,I am getting response in floating but i need to have data type as integer in postman response. How can i change the data type into integer ?retrieveUsers: function(pageNumber, pageLength) { try { var users = []; /...

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Please provide me the regex for extracting CN

Hi,I am working with a field that contains LDAP Distinguished Names (DNs) concatenated using ^ as a separator. I need to extract the CN (Common Name) from each DN. CNs can be either numeric IDs (e.g., 02042174) or person names that may include escape...

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Create OLA using transform map

Hello Team,I have an excel sheet of group record data.I want to create one one individual ola record for each group .My group data is as followsNameTypeLine / Vendor ManagerDescriptionGroup emailVendorsFITincident, request, problem, changeAcerFIT sup...

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How to modify Burnup and Burndown chart display data

Hello, The research I've done on the community forums tell me that the burnup and burndown charts associated with the Agile 2.0 Dashboard are coded widgets. Where may I find the code that allows me to modify the data? For example, I want to display t...

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ServiceNow outstanding Plugins update

Hi Team , can anyone please suggest best way of updates active plugins in our instance there are 116 plugins are there , how should i do all updates .please suggest better idea @Ankur Bawiskar

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Assessments generated is not visible to Demand managers

Hi Everyone, I have created a demand as a demand manager. When the user moves the demand for screening, the surveys created are not showing in the "Assessment Instance" related list.

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Expose associated topics on knowledge base articles

Hi,Expose assigned topics related list on knowledge article pages in platform view, Only ITSM team members and ServiceNow Admin team have access to add/remove/reassign in the topic list.I have added the assigned topics related list to the knowledge a...

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Resolved! Not able to access sys_user table in Encrypted Field Configurations section

Added glide_encrypted_whitelist=True in dictionary-sys_user table. But still am not able to call sys_user table in Encrypted Field Configurations section. My requirement is I created three security questions with answers in sys_user table. Answer fi...

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HAM alm_hardware table

Hi team, We are try to creating the alm_hardware table record but we are not able to create this record.. Error like "CMDB identification error occured during creation of ci". Like this error we are facing please help me out. Thanks,Manju

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Resolved! Approvals not showing on my tasks tab in the unfied portal

Hi,I have created a flow designer which takes approval names from an intake form and once submitted creates a hr case. Once the hr case is created it triggers the approvals to the user that was selected on the intake form while submission. Till this ...

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