ServiceNow Community

Architecting Sustainability: Leveraging the Now Platform for Strategic ESG Transformation

Can your CMDB actually help save the planet?It’s a question that might have sounded absurd a few years ago. We used to view the Configuration Management Database (CMDB) strictly as a tool for incident impact analysis, change management, or IT asset l...

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Now Platform App Engine

ADR records to report Compliance Summary

Hi, Can ADR (Architectural Decision Records) be used to report Compliance Summary of GRC controls for the organization? I have been asked to explore ADRs. Have ADRs been used to report compliance? Can anyone give me documentation reference of how to...

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Integrated Risk Management (IRM)
Policy and Compliance Management

Resolved! How to implement a Field Decorator that opens a Modal to select and set a record value in UI Builder

I am working on a requirement in UI Builder and looking for the best way to implement a specific interaction.Requirement:I have a form with a field (Type: Number or String).I need to add a Field Decorator (icon) next to this field.When a user clicks ...

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Questions on CMDB Ingest in CIS Data Foundation Course

Hello Community!!! I am currently preparing for the CIS – Data Foundation course, and one of the topics I am studying is CMDB Ingest. This topic mainly covers how data is populated into the CMDB, whether it comes from Discovery, Agent Client Collecto...

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Issue with MID Server Installation on Zurich Release: Connection fails with 'mid_server' role, requi

Hi Community,I am currently facing an issue while attempting to install a MID Server on the Zurich release.The Problem:When I attempt to install/connect the MID Server using a service account that only has the mid_server role, the connection fails. H...

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How to implement a Field Decorator that opens a Modal to select and set a record value in UI Builder

I am working on a requirement in UI Builder and looking for the best way to implement a specific interaction.Requirement:I have a form with a field (Type: Number or String).I need to add a Field Decorator (icon) next to this field.When a user clicks ...

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Resolved! Service Graph Connector for Tenable - Error: "Zero or More than One File Attached" during test load

Hi Community! We’ve installed the Service Graph Connector for Tenable(x_tsirm_tio_now) to bring assets into the CMDB from Tenable. The connector setup was successful, and we received a 200 OK(success) response when testing the connection.The connecto...

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CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

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CWM: Is it possible to create a report using the sn_cwm_task table?

One user, that works with multiples CWM boards wants do create a Report using the sn_cwm_task table as source for the report to view all tasks from all boards in one place and make some data visualizations to manage the tasks. User role: sn_cwm.cwm_...

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compliance dashboard

Mates , we have a requirementCompliance Dashboard - We require the count for the Compliant and Non-complaint apps. We are following 11 months cycle as per the review date. For example: If we are in November 2025 then from December 2024 till Novemb...

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Resolved! How to show catalog item's Variable on Workspace List

Hi Everyone, I have a catalog item with a variable called "Is published". I want to show it on the Service Operation Workspace's List View. (sc_req_item) I know that this can be achieved in ITIL View and Report/Visualization via dot walking, but I'm ...

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How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow?

Hi Team,We have a requirement to enable geolocation tracking for Health & Safety incidents in ServiceNow. The goal is to capture the user’s location automatically when an incident is created (especially from mobile).Has anyone implemented a similar r...

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Implementing an E-Signature (Sign Pad) in a ServiceNow Catalog Item and Attaching It to RITM

Overview In many business processes, approvals or acknowledgements require a user’s signature. While ServiceNow provides attachment capabilities, there is no out-of-the-box e-signature or sign pad feature for Service Catalog items. In this article, I...

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SAM Pro reconciliation not bringing in new entitlement.

We are running Yokohama with SAM Pro. I have a publisher with two software models. I retired the older entitlements and added the new entitlement tied to a renewed contract. The old entitlement disappeared from the workspace, and the new entitleme...

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STD CHANGE TEMPLATE modification

Hi All, I trust this message finds you well.i have several (300) std change templates related to patching within a specific category.we are starting to use the scheduled maintenance field within the change form and i need to modify all templates. usu...

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