In service operations workspace, presence indicator shows users who have left the record. This is causing confusion to take ownership of the ticket. Is anyone else facing this issue and if were able to find fix or a workaround.

Hello Community, I would like to make all alert records show one by one by default.However if I have several alerts, I need to click "Show alerts" and then I can see all of alert records.We would like to hide Dismiss All option because users are dism...

We are planning to implement Service Operations Workspace and we came across two workspaces i,eService Operations Workspace ITSMService Operations Workspace ITOM We would like to know which one to go with and whether we need to go through configurabl...