ServiceNow Community

How do I "un-stuck" my playbook in the designer?

I am new to Playbooks. I created a simple Playbook with just decisions and User records. It wasn't until I tried to use a "Wait for" that I ran into trouble. On the UI tab, I could not select a view or fields. On the Automation tab, I could selec...

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Employeer center mega menu on CSM Portal

Hi Everyone, I have a requirement to have the mega menu that is used on the employee center portal, to be on the CSM portal. How would I do that? Many Thanks, Luke

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Unable to receive notifications for targets and thresholds

We created many indicators for business purpose and have setup targets and thresholds for required ones. However I want to receive some alerts or notifications about reaching the target, nearing the threshold etc. I have added a few users in "Respons...

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Resolved! interaction to be automatically closed when it gets attached to a TASK, INC or RITM

Hello Everyone, I have an Requirement in Agent Workspace. we would like for the interaction to be automatically closed when it gets attached to a TASK, INC or RITM. Thanks in advance. Rajesh B.

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Configuring notifications to go to a user in a custom variable

Background: we have users who enter incidents but are unreachable - they go on PTO or they are do not work any overlapping hours with the engineer who is troubleshooting the issue, therefore we need another user identified as their [reachable] back-u...

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HR tasks in my todos page in esc

I am working with HR Service Delivery (HRSD) and using the HRM To-Dos Summary widget. I have a use case where: An employee needs to sign a document, orThe employee’s manager needs to complete fields related to an HR case To implement this, I created...

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Update Reassessment in Risk Assessment Playbook

OOB Risk assessment project has three activities are visible in the Define stage when a new project is created. We can Context, Details and Stakeholders. However, there is another activity "Reassessment details" that is available OOB. This activity i...

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Show a custom phone number in on-call calendar

Hi All,In ServiceNow OOB when we look at on-call calendar, we can see a users mobile number and email. The mobile number is displayed from Mobile Phone or Business Phone. Is it possible to show a custom phone number field? Thanks!

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Update Reassessment in Risk Assessment Playbook

OOB Risk assessment project has three activities are visible in the Define stage when a new project is created. We can Context, Details and Stakeholders. However, there is another activity "Reassessment details" that is available OOB. This activity i...

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Integrated Risk Management (IRM)

Lists and Filters Lesson

Hello, I'm having issues with the Lists and Filters Lesson validating. Attached is what I see. To my knowledge, I followed the steps. I'm unsure what the issue is.

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Integrating with Apple Business Manager for Device management

Hello, I am trying to integrate with Apple Business Manager to import mobile device data into the CMDB. The ABM API uses OAuth2 with JWT for authentication, and requires that the client assertion be signed with the ES256 algorithm. I followed this ...

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Best practice to convert FBD scans into installed softwares

Hello, We have below use case from our SAM stakeholders which I think can be delivered through File based discovery. 1. Discovery of installed software that cannot be discovered by agent with SAM policies2. Detection of file paths for installed softw...

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Simple Aggregation of Function Field

I am not sure if this is the correct Forum, but I will start here. I am trying to do something that I thought would be easy, but has proven to trip me up. I am wanting to create a single score report using distinct count of a column in my table. Ho...

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Resolved! Catalog item not appearing in employee center/hub

Hello,I've built a catalog item in my PDI (Zurich release) which is not appearing in the employee center/hub.The catalog items is visible in the fulfiller view.I've noticed this since I upgraded to Zurich. All the previously built catalog items in Xa...

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How do I add a template and blind copy a user group via Inbound Action?

Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...

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