ServiceNow Community

Show the list of applications based on assignment group in the Itask table

I have a requirement on the Itask table(u_incident_task).I have created new field application name (u_applname) which is a reference filed (referring to cmdb_ci_appl). When the user selects the assignment group on u_incident_task, the u_applname shou...

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How run the Fix Scripts from the Flowdesigner

Hi I have a question, on ways to run a fix script from the flow designer, basically from the flow I pass the Fix Script name, then the flow should be able to query the fix scripts table find the record and then run the script. Could you please help m...

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Tanium vs Intune

I want to setup SG-Tanium and SG-Intune . I want to know what data does this two brings ? what does Tanium additionally brings other than intune data ?

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About the catalog draft feature

I was able to temporarily save catalog items I created using the draft feature.Is it possible to submit a catalog item using someone else's record saved as a draft?Normally, only your own draft items are displayed.

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Resolved! Is there a way to redirect the catalog item to category page in ESC portal ?

Hi AllRecently I got one requirement that when we open a catalog item in esc portal , it should redirects to another page in esc portal. Initially we have created 2 catalog items as per the client requirement and placed both the items under one categ...

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How can I determine the one causing the slow loading on the instance?

Hello,Do you have any other ways to check for the cause of the slowness in your instance?Currently one of the user reported that when they are trying to access the my approval in the portal, they experience slowness in the instance.When I tried to ch...

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How should we define a criteria to exclude those devices from license calculation

There is no defined process of HAM in customer environment, which means they are not managing the status of devices in servicenow.And the inactive devices will also consume sam licenses.How should we define a criteria to exclude those devices from l...

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Disable attachments in Scheduled Reports

Hello Experts, My requirement is to schedule reports so that recipients receive only the report link, without any attachments. I researched in various forums and learned that unchecking the “Include with report” option should prevent attachments from...

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Multirow variable set inside a notiication

Hello, so my use case is to send a notification to the managers of the employees selected inside a multirow variable set , but when trying to dot walk it in flow designer it doesnt work.How can I achieve this ? any help will be very appreciated, and ...

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Comprehensive course of New Financial Planning capabilities in SPM

Hi, Are you looking to learn the new financial planning capabilities in SPM? Looking for guidance on what is the best practice for managing financials in your organization? Wanting to know how to best configure the financial workflow as a partn...

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Assessment is not populating when State is Submitted on Demand

Hello @all I have requirement where assessment should populate on state is submitted,I have modified OOB script,Script include = DemandUtils/** * JavaScript utility functions for Demand Management * */var DemandUtil = Class.create();DemandUtil.protot...

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ServiceNow Incident Auto-Reassignment to Active Manager Hierarchy

How can I write a ServiceNow script to check whether incidents are assigned to active users, and if the assigned user is inactive, automatically reassign the incident to that user’s manager? If the manager is also inactive, how can the script continu...

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Resolved! Related List Declarative Action to open a FILTERED List modal

I eventually got the action payload definition to actually update with my newly added parameter.The new parameter was "query". I added the query (copied and pasted encoded from the list) and then, foolishly expected it to just work. But it doesn't.I ...

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In Service portal reference field display different field instead of display field

Hi ,I need to show a different field in the drop down instead of this name field (which is the display field of the table ),NOTE : i cant change the display field , need to know if there is any other way we can achieve this

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Variable Sets - make a field open if the user is part of a group

So here is the situation we have and what we are trying to doI have a Variable Set - User InformationIt has the followingCustomer Name (reference to active users)Manager - Customers ManagerBusiness Reason for Request What we are trying to doManager s...

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