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Error while moving lifecycle stage from operational to design or any stage before operational

Hi Servicenow Folks,I want to check on service builder services,when I am moving lifecycle stage from operational to design or any other state, I am getting error as "Life Cycle Stage Status can only move forward to Pending Retirement or Retired or O...

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Resolved! HRSD Unguided Simulator - HR Case not being created correctly through Employee Center

In the unguided simulator, under the task 'HR Knowledge Management', while impersonated as Abel Tutor, you are supposed to create a Travel Advance Request, which, from the previous steps, is supposed to be configured such that every required detail i...

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Human Resources Service Delivery

Teams integration with sidebar - can't import Teams conversations in the activities

I am working on Teams integration with the sidebar. The integration worked however I need to display the conversations from Teams in the incident/request activity section of the page. There are tutorials how to set up the integrations and in them the...

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change request goes through duplicate approvals - How to fix it.

Hi Team, I am stuck to understand how change request is created.Noticed that in workspace operations the change request goes through duplicate approvals for the CAB approval group but in the old view we can only see one approval. When i searched for ...

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SAMPro - Ignore Adobe installation data

We are using subscription based licensing model for Adobe products and do not consider installed software into consideration during reconciliation. Here the problem is ServiceNow is considering installed data for reconciliation and showing the produc...

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Portfolio Lens not showing projects even after associating portfolio and creating portfolio plan (SP

Hi Team,I am working on Strategic Portfolio Management (SPM) in a Personal Developer Instance (PDI).I have created a portfolio and multiple projects and associated those projects to the same portfolio. The projects are in Approved state and the plann...

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Creating Baseline for Project Change Request

Hello everyone,I’ve been working on setting up a flow to automatically create a baseline whenever a Project Change Request is submitted. While the baseline record itself is being created successfully, the Financial Baseline and Schedule Baseline are...

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Financial Management
Project Portfolio Management

SAM Pro Reconciliation Issues

We’re experiencing an issue where inactive users must remain associated with their assigned devices because of a lengthy recovery process for remote users. This prevents us from updating those devices to an In Stock status. As a result, SAM Pro conti...

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Choices are visible in the portal and but showing up in the try it option for the same catalog item

Hi @Everyone, I have a scenario where we have categories and subcategories for a catalog item. These both categories and subcategories are stored in a custom choice table. The issue here is that when we select the category in portal, we are able to...

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Lumos and SeviceNow integration

We are looking to integrate Lumos with ServiceNow for user and HR profile creation.Lumos team is saying that they have pre-built connector to integrate with ServiceNow to create users directly in sys_user table, and don't have any scope to set stagin...

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Resolved! IH-ETL FAQ - Nested mapping InvalidWildCardRuleException

1. Create a computer class and linux class and their serial number lookup entity 2. Create relationship mapping between computer and linux 3. Computer class reference field has reference to linux server class 4. Run final preview, encountered Invalid...

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How to handle temporary / ephemeral builds with Vulnerability Response

We have an issue with temporary or ephemeral builds that are built on a network, scanned by our VR scanner (CrowdStrike) and then patched. After the patching process, the builder then captures the snapshot of the build and then destroys it. However,...

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Best approach to managing workflows that keep changing?

I manage workflows that frequently evolve due to business needs. Constant changes sometimes break existing processes. How do you keep workflows flexible without becoming unstable?

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Custom Interactive filter based on Catalog item variables

Interactive filters? Interactive Filters allow you to filter report widgets directly from a homepage or dashboard without modifying the reports. Servicenow comes up with many filter types but sometimes it requires applying a filter based on the cata...

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Analytics and Reports
Multiple Versions
Scripting and Coding
User Interface (UI)

New leader for RVA SNUG?

After nearly 15 years at CarMax that includes a decade shaping, scaling, and stewarding the ServiceNow platform, I was recently impacted by the company’s reduction in force. I’m grateful for the RVA ServiceNow community that has been a constant sourc...

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