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Introducing The conversational AI Service Desk Build automations using plain language. Resolve employee requests in Slack, Microsoft Teams, and email. Stand Flow up in a day. Deliver value from day one. Explore Flow What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More George_1 Specialist How to Generate Knowledge Articles Automatically from Resolved HR Requests? When an HR request is ... Read More Prasanna_Patil Specialist Workday to servicenow integration requirements gathering Hey All, We are building a new portal and performing w... Read More George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request Hey All, We are building a new portal and performing w... Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Tejas Adhalrao Specialist Transform Map execution Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Knowledge Management - Fireside chat with Field Business Process Consulting Hosted by ServiceNow 8 Oct, 2026 09:00 AM PDT Event Details Online Federal Tech Talk: Transform Permitting from Siloed to Seamless (Modern Government at Scale) Hosted by Mayleen Fitzcha 8 Oct, 2026 10:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Valuing Conflict — w/ Liane Davey (APAC) Hosted by jasminecole 9 Oct, 2026 03:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Valuing Conflict — w/ Liane Davey (AMS) Hosted by jasminecole 9 Oct, 2026 09:00 AM PDT Event Details In person Cybertech Europe 2026 Hosted by ShaunaV 12 Oct–14 Oct, 2026 11:00 PM PDT Event Details Online ServiceNow Exchange: Activate AI Skills and Agents for Incident Management (EMEA) Hosted by ServiceNow 13 Oct, 2026 02:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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Access to this content denied based on report_view field ACLs

Hi everyone. After upgrading Dev and Test to Australia, I noticed an odd change on the CSM portal view when impersonating a customer admin. The pie chart report that is supposed to be displayed under the My Satisfaction Survey widget is now blocked b...

  • Question

Service Catalog Request Automatically Approved

Hi Community,I am facing an issue with a Service Catalog request in my ServiceNow instance.When I create a new Service Catalog request, it is automatically updated to Approved. Request State: ApprovedApproval: ApprovedI checked the Approvers related ...

  • Question
  • Service Catalog

Variables in Asset Bundles

In Request we typically use "user" language like "Developer laptop" and then we supply whatever flavour we're using now. Can we do that in a Hardware Asset Bundle? So, rather than assigning model XYZ as a component, can we make a "Developer" model th...

  • Question

Unable to display content CSM workspace

Hi,as displayed in the attachment, I have this error for my CSM/FSM workspace home page after Australia upgrade.How can I fix it?

  • Question

How to hide choice in workspace form?

Hi,I have state field with choices and i want to hide one of the choices from the list, so the agent can't select it manually. UI policy or Client script are not working on Workspace, any idea how it can be done?

  • Question

Dashboard Visualizations getting out of order

Hello, We recently upgraded to Australia and is having problems with our Platform Analytics Dashboards.  When a user clicks on the home icon, the dashboard visualizations are out of order.   Sometimes refreshing helps but this is a consistent problem...

  • Question

Regarding approval tasks displayed to the requester user

 When a user with "Requester" privileges is designated as an approver, the approval task appears on the platform's top screen.However, the portal screen does not display (likely due to ACL controls).Is this a bug?Clicking the "Approve" or "Reject" bu...

  • Question

Introducing the Autonomous Workforce: AI Specialists as your new teammate

ServiceNow introduces a new agentic capability, AI Specialists, that join your team, work your incidents, and continuously improve over time. The first delivered out-of-box AI Specialist, the L1 Service Desk AI Specialist, is now generally available....

  • Article

I cannot get the variable editor to show on SOW for sc_task

I need to show the variables from a submitted Request on the sc_task record.  This is working in default view and also works in the classic UI for Service Operations Workspace view.  When the record is opened in the SOW, there are no variables at all...

  • Question
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