ServiceNow Community

Reopen Catalog task or create new task

Hi Everyone, I have a catalog item that creates an RITM, which includes 4 catalog tasks executed one after another. After the 4th catalog task is completed, if we realize that something was missed, is there a way to reopen the 2nd catalog task so it ...

Question

Rest Message From scripted rest API

I have a rest message with OAuth token of third party vendorwhen I try with the test button in the rest message it works finebut when I try with the scripted rest api I got this"errorCode":"AUTHORIZATION_INVALID_TOKEN","message":"The access token pro...

Question

Token management for Rest Integration

Hi Team , Need some inputs from you on Token Management. We have some integrations where token URLs have been explicitly called to obtain tokens and obtained tokens will be passed to the actual intended Rest calls to perform the required operation wi...

Question

Restrict the users to access the portal page or catalog item if they are not part of the record

Hi Experts, Issue - the other users who are not part of the record can still view the page or catalog item associated with it,they should get an 'Access Denied' error.When a user tries to open the catalog item and is part of the record then user is a...

Question

How to stop default change tasks creation if a change is getting created by copying existing Change

Hi All,When I create a change 'Normal Change Model flow for task creation' flow is getting triggered and it is creating 3 change tasks by default. I want to stop triggering this flow if a new change is getting created from an existing change using 'c...

Question

Trigger Approval Notification on state changes

Hi All,I have a requirement to trigger approval notification only when state changes to Pre-Check Completed (custom state) on RITM. Currently It triggering only when approver is attached to RITM not on the states changes.Please find the below event ,...

Question

Guide to getting your App Certified And Certification Requirements

To list your application or integration on the ServiceNow Store (https://store.servicenow.com) you will be required to go through the ServiceNow certification process. This article will help you understand certification, how to prepare for it, and ho...

blog

Auto initiation of discussion when change request moves from new state

An auto discussion is initiated for change request when for normal change state moves from new to access and for standard from new to scheduled. Is this an OOB behavior? if yes, then how to disable this.

Question

Vulnerability response Discovered Item, CMDB Payload and IRE

Hi ServiceNow Experts, We have a ServiceNow Vulnerability integration with Rapid7. I wanted to understand the process after the raw CMDB data gets ingested into ServiceNow. When Integration runs, what data (and format of data) for CMDB CI are ingeste...

Question

UI Policies- Incident table- unable to remove mandatory label

In the incident table- I have disabled all the UI policies, and yet the caller ID and short description are both still showing as mandatory. Any tips on how to fix this?

Question

Resolved! Explain Problem Management life cycle?

Do we have any Diagram to understand the Problem Life Cycle please or any document

Question

SOW - help tool tip hint label is coming paragraph instead of formatted text

Hi Team,In the Urgency field, we have a decorator (help tooltip) where the hint label is configured as formatted text.However, in the Service Operation Workspace, for the same field, the hint is displayed as a paragraph instead of formatted text.I wo...

Question

Resolved! How we can add 51-100 record out of 100 record available in Excel file.

Can we use Transform Script. coz I need to load data via excel sheet?

Question

Recommended method to accurately identify duplicate attachments

Hi - Is there a recommended method to accurately identify duplicate attachments? It will be appreciated.

Question

Microsoft Copilot integration with Now Virtual Agent

Hi @Victor Chen We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams...

Question
AI Search
copilot
MS Teams
Virtual Agent